Description review
Employee Support Specialist (HR, Payroll & Global Employment) – EMEA
RemotePeople · Afghanistan, Albania, Algeria, Andorra, Angola, Antarctica, Armenia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bouvet Island, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, C · back to the listing
HR standards
68/100
needs work
Title ↔ description
67/100
needs work
Reads as
Customer Support
86% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
About Remote People
At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now1 !
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
About the Role
As an Employee Support Specialist, you will provide high-quality, end-to-end support to employees and clients across EMEA. You will manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes.
This is not a traditional HRBP, recruitment, or purely administrative role. You will investigate issues, identify the appropriate path to resolution, coordinate with specialist teams, and retain ownership of communication until each case is resolved. The ideal candidate is comfortable working in a fast-paced, SLA-driven environment and can explain complex employment matters clearly and empathetically.
Key Responsibilities
• Own employee and client support cases across EMEA from initial query through resolution.
• Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts, amendments, onboarding, offboarding, and local employment processes.
• Identify root causes by reviewing case history, internal systems, documentation, and country-specific guidance.
• Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time.
• Maintain ownership of stakeholder communication, providing clear updates, setting realistic expectations, and escalating appropriately where needed.
• Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs.
• Document case outcomes and identify recurring issues, knowledge gaps, and opportunities to improve processes.
• Contribute to internal knowledge-base articles, SOPs, and scalable support processes.
Qualifications
• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
• Hands-on experience supporting employees or clients across multiple EMEA countries.
• Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance.
• Ability to independently investigate an issue, determine the right stakeholders to involve, and drive the case through to resolution.
• Experience working in a ticketing or case-management environment, with familiarity with SLAs, quality metrics, CSAT, and/or case volumes.
• Excellent written and verbal English communication skills, with the ability to explain complex information clearly and concisely.
• Strong judgement, attention to detail, and ability to prioritise multiple competing requests.
• Experience with systems such as Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred.
What it's like working at Remote People
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being part of Remote People means that you get the benefit of:
• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at:
Originally posted on Himalayas
At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now1 !
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
About the Role
As an Employee Support Specialist, you will provide high-quality, end-to-end support to employees and clients across EMEA. You will manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes.
This is not a traditional HRBP, recruitment, or purely administrative role. You will investigate issues, identify the appropriate path to resolution, coordinate with specialist teams, and retain ownership of communication until each case is resolved. The ideal candidate is comfortable working in a fast-paced, SLA-driven environment and can explain complex employment matters clearly and empathetically.
Key Responsibilities
• Own employee and client support cases across EMEA from initial query through resolution.
• Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts, amendments, onboarding, offboarding, and local employment processes.
• Identify root causes by reviewing case history, internal systems, documentation, and country-specific guidance.
• Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time.
• Maintain ownership of stakeholder communication, providing clear updates, setting realistic expectations, and escalating appropriately where needed.
• Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs.
• Document case outcomes and identify recurring issues, knowledge gaps, and opportunities to improve processes.
• Contribute to internal knowledge-base articles, SOPs, and scalable support processes.
Qualifications
• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
• Hands-on experience supporting employees or clients across multiple EMEA countries.
• Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance.
• Ability to independently investigate an issue, determine the right stakeholders to involve, and drive the case through to resolution.
• Experience working in a ticketing or case-management environment, with familiarity with SLAs, quality metrics, CSAT, and/or case volumes.
• Excellent written and verbal English communication skills, with the ability to explain complex information clearly and concisely.
• Strong judgement, attention to detail, and ability to prioritise multiple competing requests.
• Experience with systems such as Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred.
What it's like working at Remote People
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being part of Remote People means that you get the benefit of:
• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at:
Originally posted on Himalayas