Description review
Account Services Management Consultant
dell · Finland · back to the listing
HR standards
55/100
needs work
Title ↔ description
57/100
needs work
Reads as
Customer Success Manager
84% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Account Services Management Consultant
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
What you’ll achieve:
As a consultant, you will be responsible for owning day-to-day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement. You will coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.
Join us to do the best work of your career and make a profound social impact as a Consultant on our Account Services Management team in Finland.
You will:
• Manage incident/change/configuration/customer management activities end‑to‑end for assigned accounts.
• Run service reviews, performance reporting, and RCA follow‑ups; implement corrective actions.
• Identify process, knowledge, and automation improvements; contribute to playbooks.
• Handle escalations and stakeholder communications; ensure timely updates and outcomes.
• Partner with Sales, Support, and Engineering to align delivery with commitments.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
• 12+ years1 in service delivery/support operations with strong ITIL knowledge.
• Experience managing customer accounts and meeting SLA/CSAT goals.
• Proficiency with service platforms (e.g., ServiceNow) and reporting/analytics.
• Strong communication, prioritization, and problem‑solving skills.
• Ability to coordinate cross‑functional work streams.
Desirable Requirements
• Bachelor’s degree.
• ITIL Intermediate; PMP or equivalent.
Originally posted on Himalayas
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
What you’ll achieve:
As a consultant, you will be responsible for owning day-to-day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement. You will coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.
Join us to do the best work of your career and make a profound social impact as a Consultant on our Account Services Management team in Finland.
You will:
• Manage incident/change/configuration/customer management activities end‑to‑end for assigned accounts.
• Run service reviews, performance reporting, and RCA follow‑ups; implement corrective actions.
• Identify process, knowledge, and automation improvements; contribute to playbooks.
• Handle escalations and stakeholder communications; ensure timely updates and outcomes.
• Partner with Sales, Support, and Engineering to align delivery with commitments.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
• 12+ years1 in service delivery/support operations with strong ITIL knowledge.
• Experience managing customer accounts and meeting SLA/CSAT goals.
• Proficiency with service platforms (e.g., ServiceNow) and reporting/analytics.
• Strong communication, prioritization, and problem‑solving skills.
• Ability to coordinate cross‑functional work streams.
Desirable Requirements
• Bachelor’s degree.
• ITIL Intermediate; PMP or equivalent.
Originally posted on Himalayas