Description review
Remote Call Center Representative
WellSky · United States · back to the listing
HR standards
75/100
solid
Title ↔ description
63/100
needs work
Reads as
Sales Representative
84% confident
What this role officially is
commercial sales representative — ESCO, the EU occupation classification
Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Also known as: field sales representative, technical and commercial sales executive, field sales executive, sales and marketing consultant, business development representative, technical and commercial sales representative
How others title the same work
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What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of the Sleep Coach job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building.
We’re looking for motivated, driven individuals who thrive in a fast‑paced, growing environment. The ideal candidate is customer‑focused, highly organized, and comfortable juggling multiple priorities while communicating confidently over the phone.
If you're interested in joining our team, please see additional details below and apply today!
Hours & Location:
• This is a remote, full-time position. Candidates must be able to work 40+ hours per week.
• Candidates must reside in one of the following states: Georgia, Alabama, Tennessee, Louisiana, North Carolina or Texas.
• For all offered candidates, the necessary equipment will be shipped to your home before your start date.
Pay:
• As a Sleep Coach, you'll start at $15 per hour.
• After one year, pay increases to to $16 per hour..
Key Responsibilities:
• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client-specific procedures.
• Perform other job duties as assigned.
Required Qualifications:
• GED or High School Diploma
Job Expectations:
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
• Medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Paid time off, plus 8 paid holidays
• 100% vested 401(K) retirement plans
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Data Privacy Notice for Job Applicants and Teammates
Originally posted on Himalayas
We’re looking for motivated, driven individuals who thrive in a fast‑paced, growing environment. The ideal candidate is customer‑focused, highly organized, and comfortable juggling multiple priorities while communicating confidently over the phone.
If you're interested in joining our team, please see additional details below and apply today!
Hours & Location:
• This is a remote, full-time position. Candidates must be able to work 40+ hours per week.
• Candidates must reside in one of the following states: Georgia, Alabama, Tennessee, Louisiana, North Carolina or Texas.
• For all offered candidates, the necessary equipment will be shipped to your home before your start date.
Pay:
• As a Sleep Coach, you'll start at $15 per hour.
• After one year, pay increases to to $16 per hour..
Key Responsibilities:
• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client-specific procedures.
• Perform other job duties as assigned.
Required Qualifications:
• GED or High School Diploma
Job Expectations:
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
• Medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Paid time off, plus 8 paid holidays
• 100% vested 401(K) retirement plans
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Data Privacy Notice for Job Applicants and Teammates
Originally posted on Himalayas