Description review
Remote Technical Support Agent-Finnish Language | Portugal-Based
AetherCore · Portugal · back to the listing
HR standards
71/100
solid
Title ↔ description
85/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!
Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)
Start dates: July 14, July 21, July 28
Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.
Your Responsibilities:
• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.
You have:
• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)
Originally posted on Himalayas
Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)
Start dates: July 14, July 21, July 28
Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.
Your Responsibilities:
• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.
You have:
• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)
Originally posted on Himalayas