Description review
Business Operations Specialist (Live Operations - Philippines)
Traba · Remote - Manila, Philippines, Philippines · back to the listing
HR standards
67/100
needs work
Title ↔ description
68/100
needs work
Reads as
Operations Manager
81% confident
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
Large employers
- Sr. Business Operations Manager, CN Expansion, CN Expansion Amazon.com
- Operations Manager, Bermuda Coinbase
- Operations Senior Associate Coinbase
- Associate Manager, Strategy and Operations, Fraud DoorDash
- Shift Lead - Crestwood DoorDash
Startups
- Collection Team Leader Cityfurnish
- Revenue Operations Lead - Post Sales Abacum
- Customer Operations Analyst BlueCargo
- Head of Customer Operations BlueCargo
- Strategy & Operations Lead Broccoli AI
What the listing never says
- 26 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.
We're looking for an entrepreneurial and motivated Business Operations Specialist to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.
What You Will Do:
• Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
• Coordinate closely with Territory Operations Manager to understand each customer’s unique needs to shape the daily operations to meet those needs
• Ensure a positive and trusted experience for our workers on our platform
• Provide excellent experience for our workers before, during, and after their shifts
• Resolve support issues for workers in a timely manner to ensure customer satisfaction
• Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
• Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
• Identify opportunities to improve our processes, tooling, and product to be more efficient
• Support with forward-filling or worker-vetting initiatives when needed
• Help us build standard operating procedures and continuously improve upon them
• Learn and master multiple internal systems
• Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform
What You Will Need:
• 2+ years of professional experience at a fast-growth company in track & trace, logistics coordination or similar role
• Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
• An ownership mentality and strong work ethic that you bring to work every day
• Enthusiastic and positive attitude with strong customer empathy and care for our workers
• Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
• Grit and willingness to roll up your sleeves and tackle something hands-on
• Excellent communication skills, both verbal and written
• Attention to detail balanced with swift execution
• Ability to thrive in a fast-paced and ambiguous environment
• Excellent organization, time management, and prioritization skills
Job details and benefits:
• Competitive pay with opportunity to grow into bigger responsibilities and rewards
• Opportunity to work with a highly competent team to grow yourself as a professional
• Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible
• As Traba is not active in your country yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.
If you're excited about helping us build a positive, safe, and trusted experience for our workers and businesses, then we want you on our team. Apply now1 and let's revolutionize the way workers connect with flexible shifts!
Equal Opportunity Employer
Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.
Our Values
Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.
Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.
Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems.
What is light industrial labor?
Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.
We're looking for an entrepreneurial and motivated Business Operations Specialist to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.
What You Will Do:
• Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
• Coordinate closely with Territory Operations Manager to understand each customer’s unique needs to shape the daily operations to meet those needs
• Ensure a positive and trusted experience for our workers on our platform
• Provide excellent experience for our workers before, during, and after their shifts
• Resolve support issues for workers in a timely manner to ensure customer satisfaction
• Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
• Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
• Identify opportunities to improve our processes, tooling, and product to be more efficient
• Support with forward-filling or worker-vetting initiatives when needed
• Help us build standard operating procedures and continuously improve upon them
• Learn and master multiple internal systems
• Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform
What You Will Need:
• 2+ years of professional experience at a fast-growth company in track & trace, logistics coordination or similar role
• Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
• An ownership mentality and strong work ethic that you bring to work every day
• Enthusiastic and positive attitude with strong customer empathy and care for our workers
• Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
• Grit and willingness to roll up your sleeves and tackle something hands-on
• Excellent communication skills, both verbal and written
• Attention to detail balanced with swift execution
• Ability to thrive in a fast-paced and ambiguous environment
• Excellent organization, time management, and prioritization skills
Job details and benefits:
• Competitive pay with opportunity to grow into bigger responsibilities and rewards
• Opportunity to work with a highly competent team to grow yourself as a professional
• Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible
• As Traba is not active in your country yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.
If you're excited about helping us build a positive, safe, and trusted experience for our workers and businesses, then we want you on our team. Apply now1 and let's revolutionize the way workers connect with flexible shifts!
Equal Opportunity Employer
Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.
Our Values
Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.
Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.
Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems.
What is light industrial labor?
Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.