Description review
Technical Content Manager
OpenLoop · United States - Remote · back to the listing
HR standards
53/100
needs work
Title ↔ description
64/100
needs work
Reads as
Technical Writer
95% confident
What this role officially is
technical communicator — ESCO, the EU occupation classification
Technical communicators prepare clear, concise and professional communication from product developers to users of the products such as online help, user manuals, white papers, specifications and industrial videos. For this, they analyse products, legal requirements, markets, customers and users. They develop information and media concepts, standards, structures and software tool support. They plan the content creation and media production processes, develop written, graphical, video or other contents, generate media output, release their information products and receive feedback from the users.
Also known as: technical editor, technical documentation author, senior technical communicator, technical communicators, technical content developer, user experience designer
How others title the same work
Large employers
- Technical Author (multiple roles and seniority levels) Canonical Ltd.
- Manager I, Documentation Datadog
What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop is looking for a Technical Content Manager to build our technical content function — you'll be the first hire in this function, building it from the ground up. You'll focus on our new and emerging platforms, leading how our clients understand how to leverage our newest technology, and become the voice of the platform.
What You'll Do
• Take our product roadmap and release notes and turn them into client-facing and internal documentation.
• Create client feature release newsletters.
• Lead the management of client- and platform-related communications, including supporting CS with partner newsletters.
• Manage our client-facing knowledge base.
• Manage the process of turning client and internal stakeholder feedback into clear notes for our product team.
• Build and manage the automation and AI that takes us from product release notes to client-facing and internal deliverables.
• Be a leader in developing internal AI within our platform growth team to identify where we focus next — spanning customer enablement, CS, sales, and marketing.
• Build internal AI tools that track opportunities for growth in our intake conversion rate optimization programs.
• Other duties as assigned1 .
Who You Are
• 3+ years of technical writing or similar business-to-business writing experience.
• 5+ years of professional experience.
• Strong command of AI, with the ability to build workflows that incorporate multiple steps and multiple teams.
• Strong written and verbal communication, with an ability to work effectively with multiple teams.
• Strong command of technology, with the ability to make complex product and technical concepts easy to understand.
• Healthcare experience preferred, but not required.
Our Benefits
In addition, for salaried positions you would also be eligible for:
• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop is looking for a Technical Content Manager to build our technical content function — you'll be the first hire in this function, building it from the ground up. You'll focus on our new and emerging platforms, leading how our clients understand how to leverage our newest technology, and become the voice of the platform.
What You'll Do
• Take our product roadmap and release notes and turn them into client-facing and internal documentation.
• Create client feature release newsletters.
• Lead the management of client- and platform-related communications, including supporting CS with partner newsletters.
• Manage our client-facing knowledge base.
• Manage the process of turning client and internal stakeholder feedback into clear notes for our product team.
• Build and manage the automation and AI that takes us from product release notes to client-facing and internal deliverables.
• Be a leader in developing internal AI within our platform growth team to identify where we focus next — spanning customer enablement, CS, sales, and marketing.
• Build internal AI tools that track opportunities for growth in our intake conversion rate optimization programs.
• Other duties as assigned1 .
Who You Are
• 3+ years of technical writing or similar business-to-business writing experience.
• 5+ years of professional experience.
• Strong command of AI, with the ability to build workflows that incorporate multiple steps and multiple teams.
• Strong written and verbal communication, with an ability to work effectively with multiple teams.
• Strong command of technology, with the ability to make complex product and technical concepts easy to understand.
• Healthcare experience preferred, but not required.
Our Benefits
In addition, for salaried positions you would also be eligible for:
• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.