Description review
Strategist
Business Link · Canada · back to the listing
HR standards
64/100
needs work
Title ↔ description
49/100
poor
Reads as
Customer Success Manager
93% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
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What the listing never says
- 52 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
STRATEGIST
Business Link Alberta (“BLA”) is a government-funded, not-for-profit organization dedicated to supporting entrepreneurs and small business owners across Alberta. For more than 30 years1 , BLA has helped thousands of prospective and existing entrepreneurs through webinars, events, conferences, and personalized one-on-one consultations. In addition to providing guidance on how and where to access support, BLA has also administered grant funding programs on behalf of the government.
BLA collaborates with a wide range of service providers, funding organizations, and small business support agencies throughout the province. Each year, BLA serves more than 5,000 clients from across Alberta, including those in rural communities, and urban centers.
Our Mission
BLA helps Alberta’s small businesses start and succeed.
Our Values
• Inclusive
• Impactful
• Non-Judgmental
Our Culture
• Innovative
• Transparent
• Open-Minded
• Collaborative
• Respectful
• Belonging
POSITION SUMMARY
Reporting to the Manager, Client Service, the Strategist delivers client-centered guidance that supports entrepreneurs in starting and growing their businesses.
Through one-on-one engagements, the Strategist provides practical, tailored support, helping clients navigate programs, connect with ecosystem supports, and clarify their goals. The role focuses on building client capability and confidence, enabling informed decision-making at each stage of the business journey.
The Strategist also plays a key role in strengthening the broader entrepreneurial ecosystem. Through meaningful outreach and relationship-building, they increased awareness of services and ensure more entrepreneurs can access and benefit from available supports.
In addition, the Strategist contributes to continuous improvement by capturing client insights, identifying emerging needs, and supporting data-informed enhancements to programs and service delivery.
Key Relationships:
• Entrepreneurs and small business owners across all stages
• Internal service teams
• Ecosystem partners
• Community organizations serving diverse and underserved populations
• Indigenous and rural business support networks
LOCATION & WORK ENVIRONMENT
• Home-based remote position within Alberta
• Preference for candidates based in or around Red Deer, Grande Prairie, Fort McMurray, Medicine Hat or Lethbridge
• Regular virtual client and team meetings
• Occasional in-person client meetings, events and community engagement within their region
• Occasional travel elsewhere in Alberta, approximately 4-6 times per year
KEY RESPONSIBILITIES
Client Guidance & Experience
• Deliver tailored, one-on-one services to support entrepreneurs and small business owners
• Conduct needs assessments and provide clear, actionable guidance
• Support clients in navigating programs, funding, and ecosystem resources
• Build client capability, confidence, and decision-making skills
Program & Service Delivery
• Deliver workshops, webinars, and presentations to support entrepreneurial learning
• Contribute to the delivery of programs and services aligned with organizational priorities
Data & Insight Contribution
• Accurately capture client interactions and outcomes in CRM systems
• Identify trends, gaps, and emerging client needs through service delivery
• Provide feedback and insights to inform program development and service improvements
Stakeholder & Ecosystem Engagement
• Build and maintain relationships with ecosystem partners and community organizations
• Connect clients to relevant supports and services across the ecosystem
• Represent BLA at events and within the community
Team Contribution
• Collaborate with team members to support consistent service delivery
• Contribute to a culture of learning and continuous improvement
• Support organizational initiatives that enhance client impact
SKILLS & COMPETENCIES
• Client service and coaching
• Critical thinking and problem solving
• Relationship management and stakeholder engagement
• Communication and facilitation
• Systems thinking and resource navigation
• Cultural competency and inclusive service delivery
• Adaptability and resilience
• Collaboration and teamwork
QUALIFICATIONS
• Post-secondary degree in Business or a related field, or a business diploma combined with a minimum of two (2) years of relevant experience.
• Strong understanding of small business and entrepreneurship; lived experience as an entrepreneur is an asset.
• Demonstrated ability to build relationships and collaborate across diverse stakeholders.
• Strong communication and facilitation skills; public speaking experience is an asset.
• Proficiency in research, digital tools, and virtual service delivery.
• Ability to manage multiple priorities in a dynamic, client-focused environment.
• Commitment to inclusive, client-centered service delivery.
• Valid Class 5 Driver’s License is an asset.
COMPENSATION & BENEFITS
• Competitive salary aligned with comparable roles in other not-for-profit and government-funded organizations.
• Generous paid time off, including vacation, personal, and wellness leave, plus a paid office closure between December 24 and January 1.
Anticipated Start Date: ASAP
**This is a term position with an end date of March 31, 2027.
Business Link Alberta is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We value collaboration, transparency, and innovation in serving Alberta’s small business community.
Salary: $60,000 - $65,000Originally posted on Himalayas
Business Link Alberta (“BLA”) is a government-funded, not-for-profit organization dedicated to supporting entrepreneurs and small business owners across Alberta. For more than 30 years1 , BLA has helped thousands of prospective and existing entrepreneurs through webinars, events, conferences, and personalized one-on-one consultations. In addition to providing guidance on how and where to access support, BLA has also administered grant funding programs on behalf of the government.
BLA collaborates with a wide range of service providers, funding organizations, and small business support agencies throughout the province. Each year, BLA serves more than 5,000 clients from across Alberta, including those in rural communities, and urban centers.
Our Mission
BLA helps Alberta’s small businesses start and succeed.
Our Values
• Inclusive
• Impactful
• Non-Judgmental
Our Culture
• Innovative
• Transparent
• Open-Minded
• Collaborative
• Respectful
• Belonging
POSITION SUMMARY
Reporting to the Manager, Client Service, the Strategist delivers client-centered guidance that supports entrepreneurs in starting and growing their businesses.
Through one-on-one engagements, the Strategist provides practical, tailored support, helping clients navigate programs, connect with ecosystem supports, and clarify their goals. The role focuses on building client capability and confidence, enabling informed decision-making at each stage of the business journey.
The Strategist also plays a key role in strengthening the broader entrepreneurial ecosystem. Through meaningful outreach and relationship-building, they increased awareness of services and ensure more entrepreneurs can access and benefit from available supports.
In addition, the Strategist contributes to continuous improvement by capturing client insights, identifying emerging needs, and supporting data-informed enhancements to programs and service delivery.
Key Relationships:
• Entrepreneurs and small business owners across all stages
• Internal service teams
• Ecosystem partners
• Community organizations serving diverse and underserved populations
• Indigenous and rural business support networks
LOCATION & WORK ENVIRONMENT
• Home-based remote position within Alberta
• Preference for candidates based in or around Red Deer, Grande Prairie, Fort McMurray, Medicine Hat or Lethbridge
• Regular virtual client and team meetings
• Occasional in-person client meetings, events and community engagement within their region
• Occasional travel elsewhere in Alberta, approximately 4-6 times per year
KEY RESPONSIBILITIES
Client Guidance & Experience
• Deliver tailored, one-on-one services to support entrepreneurs and small business owners
• Conduct needs assessments and provide clear, actionable guidance
• Support clients in navigating programs, funding, and ecosystem resources
• Build client capability, confidence, and decision-making skills
Program & Service Delivery
• Deliver workshops, webinars, and presentations to support entrepreneurial learning
• Contribute to the delivery of programs and services aligned with organizational priorities
Data & Insight Contribution
• Accurately capture client interactions and outcomes in CRM systems
• Identify trends, gaps, and emerging client needs through service delivery
• Provide feedback and insights to inform program development and service improvements
Stakeholder & Ecosystem Engagement
• Build and maintain relationships with ecosystem partners and community organizations
• Connect clients to relevant supports and services across the ecosystem
• Represent BLA at events and within the community
Team Contribution
• Collaborate with team members to support consistent service delivery
• Contribute to a culture of learning and continuous improvement
• Support organizational initiatives that enhance client impact
SKILLS & COMPETENCIES
• Client service and coaching
• Critical thinking and problem solving
• Relationship management and stakeholder engagement
• Communication and facilitation
• Systems thinking and resource navigation
• Cultural competency and inclusive service delivery
• Adaptability and resilience
• Collaboration and teamwork
QUALIFICATIONS
• Post-secondary degree in Business or a related field, or a business diploma combined with a minimum of two (2) years of relevant experience.
• Strong understanding of small business and entrepreneurship; lived experience as an entrepreneur is an asset.
• Demonstrated ability to build relationships and collaborate across diverse stakeholders.
• Strong communication and facilitation skills; public speaking experience is an asset.
• Proficiency in research, digital tools, and virtual service delivery.
• Ability to manage multiple priorities in a dynamic, client-focused environment.
• Commitment to inclusive, client-centered service delivery.
• Valid Class 5 Driver’s License is an asset.
COMPENSATION & BENEFITS
• Competitive salary aligned with comparable roles in other not-for-profit and government-funded organizations.
• Generous paid time off, including vacation, personal, and wellness leave, plus a paid office closure between December 24 and January 1.
Anticipated Start Date: ASAP
**This is a term position with an end date of March 31, 2027.
Business Link Alberta is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We value collaboration, transparency, and innovation in serving Alberta’s small business community.
Salary: $60,000 - $65,000Originally posted on Himalayas