Description review
Clinical Success Manager - Federal
abridge · Remote - Tier 1 · back to the listing
HR standards
68/100
needs work
Title ↔ description
76/100
solid
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 30 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Abridge
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
The Role
As the Clinical Success Manager for Federal accounts, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. You will be a key member of the commercial team and your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clinicians, administrators, and key stakeholders to understand their workflows and needs, provide support, and build and enable clinical champions in order to drive successful adoption and utilization of our products and services.
What You'll Do
• Provide clinician enablement by leading clinician enablement sessions, staff and leadership presentations, and building collateral to support adoption at every stage.
• Support the development and delivery of training tailored to federal clinical workflows and audiences, including enablement of stakeholders across the deployment who support adoption.
• Support implementation for new and scaling sites, helping each site launch successfully and grow utilization over time.
• Build and maintain relationships with clinical champions.
• Provide workflow and product support to clinicians to drive increased adoption and utilization.
• Monitor product performance in the field and collaborate with Product, Engineering, and other internal teams to elevate emerging issues, contribute to timely improvements, and advocate for clinician needs, with urgency matched to clinical impact.
• Surface clinician feedback to internal stakeholders to support product iteration and enhance the clinician experience.
• Drive clinical success outcomes by tracking utilization and related metrics, and report the value delivered to partners and internal teams.
What You'll Bring
• 3+ years of experience as a clinician (MD, DO, PA, NP)
• Experience with EHR documentation and a deep understanding of clinical documentation workflows
• A passion for solving problems and creating new opportunities for clinicians
• Experience leading initiatives from conception through launch
• Strong communication skills and ability to build relationships with different layers of an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• (Preferred) Federal clinical practice or clinical informatics experience, ideally with exposure to both federal and commercial healthcare environments
• (Preferred) Clinical leadership, education, or training experience
• (Preferred) Experience in a startup or fast-paced environment where you took ownership and worked with an entrepreneurial mindset
Why Work at Abridge?
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
How we take care of Abridgers:
• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Paid Parental Leave: Generous paid parental leave for all full-time employees.
• Family Forming Benefits: Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Personal Device Allowance: Tax free funds for personal device usage.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.
• ... and much more!
Equal Opportunity Employer
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process.
Staying safe - Protect yourself from recruitment fraud
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
The Role
As the Clinical Success Manager for Federal accounts, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. You will be a key member of the commercial team and your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clinicians, administrators, and key stakeholders to understand their workflows and needs, provide support, and build and enable clinical champions in order to drive successful adoption and utilization of our products and services.
What You'll Do
• Provide clinician enablement by leading clinician enablement sessions, staff and leadership presentations, and building collateral to support adoption at every stage.
• Support the development and delivery of training tailored to federal clinical workflows and audiences, including enablement of stakeholders across the deployment who support adoption.
• Support implementation for new and scaling sites, helping each site launch successfully and grow utilization over time.
• Build and maintain relationships with clinical champions.
• Provide workflow and product support to clinicians to drive increased adoption and utilization.
• Monitor product performance in the field and collaborate with Product, Engineering, and other internal teams to elevate emerging issues, contribute to timely improvements, and advocate for clinician needs, with urgency matched to clinical impact.
• Surface clinician feedback to internal stakeholders to support product iteration and enhance the clinician experience.
• Drive clinical success outcomes by tracking utilization and related metrics, and report the value delivered to partners and internal teams.
What You'll Bring
• 3+ years of experience as a clinician (MD, DO, PA, NP)
• Experience with EHR documentation and a deep understanding of clinical documentation workflows
• A passion for solving problems and creating new opportunities for clinicians
• Experience leading initiatives from conception through launch
• Strong communication skills and ability to build relationships with different layers of an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• (Preferred) Federal clinical practice or clinical informatics experience, ideally with exposure to both federal and commercial healthcare environments
• (Preferred) Clinical leadership, education, or training experience
• (Preferred) Experience in a startup or fast-paced environment where you took ownership and worked with an entrepreneurial mindset
Why Work at Abridge?
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
How we take care of Abridgers:
• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Paid Parental Leave: Generous paid parental leave for all full-time employees.
• Family Forming Benefits: Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Personal Device Allowance: Tax free funds for personal device usage.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.
• ... and much more!
Equal Opportunity Employer
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process.
Staying safe - Protect yourself from recruitment fraud
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.