Description review
Head of Customer Success and Implementation Delivery
Veeva Systems · Remote - Massachusetts - Boston · back to the listing
HR standards
76/100
solid
Title ↔ description
81/100
solid
Reads as
Customer Success Manager
93% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
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What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Ostro is a conversational AI platform for life sciences. We joined Veeva in early 2026 and serve a majority of the world's largest biopharma companies.
As Head of Customer Success and Implementation Delivery, you will lead our customer success and services team and be part of Veeva Ostro's leadership team. You will help customers successfully implement our products, get results, and keep current with best
What You'll Do
• Build and lead the team as Veeva Ostro grows
• Set team priorities and oversee customer implementations and ongoing services
• Use customer data to improve product adoption, retention, and return on investment
• Work with sales and product teams on account plans and product improvements
• Build relationships with customer leaders and participate at Veeva Summits
Requirements
• Proven ability to build and lead teams with direct management experience
• Current experience in life sciences in a service-related role, either billable or non-billable
• Experience using data and analytics tools to measure and improve processes
• We need a hands-on manager who gets into details
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:
• A conversation with the hiring manager
• A personality assessment
• A practical case exercise
• A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
Compensation
• Base pay: $200,000 - $270,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Ostro is a conversational AI platform for life sciences. We joined Veeva in early 2026 and serve a majority of the world's largest biopharma companies.
As Head of Customer Success and Implementation Delivery, you will lead our customer success and services team and be part of Veeva Ostro's leadership team. You will help customers successfully implement our products, get results, and keep current with best
What You'll Do
• Build and lead the team as Veeva Ostro grows
• Set team priorities and oversee customer implementations and ongoing services
• Use customer data to improve product adoption, retention, and return on investment
• Work with sales and product teams on account plans and product improvements
• Build relationships with customer leaders and participate at Veeva Summits
Requirements
• Proven ability to build and lead teams with direct management experience
• Current experience in life sciences in a service-related role, either billable or non-billable
• Experience using data and analytics tools to measure and improve processes
• We need a hands-on manager who gets into details
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:
• A conversation with the hiring manager
• A personality assessment
• A practical case exercise
• A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
Compensation
• Base pay: $200,000 - $270,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].