Description review
Tech Ops Engineer
Scientific Games · United States · back to the listing
HR standards
55/100
needs work
Title ↔ description
68/100
needs work
Reads as
Systems Administrator
88% confident
What this role officially is
ICT system administrator — ESCO, the EU occupation classification
ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.
Also known as: enterprise administrator, IT system administrator, ICT systems administrator, ICT sysadmins, IT systems administrator, ICT sysadmin
How others title the same work
Large employers
- Senior Impartner Admin, PRM Twilio
Startups
- IVPN | Infrastructure Engineer / Sysadmin | Remote (UTC-1 to UTC+3 only) | Full-time IVPN
- IVPN | Infrastructure Engineer / Sysadmin | Remote (UTC-1 to UTC+3 only) | Full-time | IVPN
What the listing never says
- 26 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
SG Lottery is looking for a self-motivated, experienced Technical Operations Engineer to join a Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams to identify issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements, and upgrades of the product for existing and new customers.
Our environments run predominantly Windows Server and SQL Server. IIS and WildFly are used throughout environments. There is some Ubuntu server support required.
Job Duties / Key Accountabilities
• Provides tier 2 support for the lottery platforms.
• Support new customer implementations as well as support and maintain existing customer solutions.
• Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
• Ensure system capacity is being monitored and considered in planning.
• Identify and address system security concerns.
• Ensure Incidents assigned to the team are being managed within agreed SLAs.
• Define, refine, and track Service Level Objectives
• Setup and maintain monitoring of system and ensure all alarms are documented in up-to-date Knowledge Base Articles
• Create and maintain support documentation and procedures.
• Participate in a 24x7x365 on-call rotation
Qualifications
Required
• 5+ years of experience working in a system administration role in a high demand, highly available environment
• SME level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
• Basic skills working with Ubuntu Linux; familiarity with command line, bash scripting, basic configurations, etc.
• Solid understanding of SQL Server database engine including configuration, data analysis, and replications including AlwaysOn Availability Groups.
• Working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
• Familiarity with web certificate management
• Proven communication, presentation, and documentation skills
• Strong interpersonal and problem-solving skills
• Time management and prioritization skills
Desired
• SME level knowledge of Active Directory and domain administration
• Familiarity with WildFly and Java based application
• Scripting skills using PowerShell, bash, or Python
• Experience with WAF solutions such as Imperva or Cloudflare
• Basic PostgreSQL administration knowledge.
• Experience with automation tools such as Ansible.
Education
• Bachelor’s degree in computer sciences with 3+ years’ experience with Windows administration
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Originally posted on Himalayas
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
SG Lottery is looking for a self-motivated, experienced Technical Operations Engineer to join a Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams to identify issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements, and upgrades of the product for existing and new customers.
Our environments run predominantly Windows Server and SQL Server. IIS and WildFly are used throughout environments. There is some Ubuntu server support required.
Job Duties / Key Accountabilities
• Provides tier 2 support for the lottery platforms.
• Support new customer implementations as well as support and maintain existing customer solutions.
• Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
• Ensure system capacity is being monitored and considered in planning.
• Identify and address system security concerns.
• Ensure Incidents assigned to the team are being managed within agreed SLAs.
• Define, refine, and track Service Level Objectives
• Setup and maintain monitoring of system and ensure all alarms are documented in up-to-date Knowledge Base Articles
• Create and maintain support documentation and procedures.
• Participate in a 24x7x365 on-call rotation
Qualifications
Required
• 5+ years of experience working in a system administration role in a high demand, highly available environment
• SME level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
• Basic skills working with Ubuntu Linux; familiarity with command line, bash scripting, basic configurations, etc.
• Solid understanding of SQL Server database engine including configuration, data analysis, and replications including AlwaysOn Availability Groups.
• Working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
• Familiarity with web certificate management
• Proven communication, presentation, and documentation skills
• Strong interpersonal and problem-solving skills
• Time management and prioritization skills
Desired
• SME level knowledge of Active Directory and domain administration
• Familiarity with WildFly and Java based application
• Scripting skills using PowerShell, bash, or Python
• Experience with WAF solutions such as Imperva or Cloudflare
• Basic PostgreSQL administration knowledge.
• Experience with automation tools such as Ansible.
Education
• Bachelor’s degree in computer sciences with 3+ years’ experience with Windows administration
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Originally posted on Himalayas