Description review
German Customer Care Advisor - Remote in Portugal
Recruityard · United States · back to the listing
HR standards
62/100
needs work
Title ↔ description
90/100
strong
Reads as
Customer Support
99% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 24 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Category: Customer Service
Location:
Location:Portugal
Workload:Full-Time
Position Overview:
We are currently looking for German-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.
Main Responsibilities:
• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.
Candidate Profile:
• Fluency in German(mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.
Compensation & Benefits Package:
• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Meal allowance
• Full training provided and paid
• Real career progression opportunities in a leading industry
Why Apply?
• Join a well-established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation.
If you're fluent in German, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!
By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.
DetailsOriginally posted on Himalayas
Location:
Location:Portugal
Workload:Full-Time
Position Overview:
We are currently looking for German-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.
Main Responsibilities:
• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.
Candidate Profile:
• Fluency in German(mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.
Compensation & Benefits Package:
• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Meal allowance
• Full training provided and paid
• Real career progression opportunities in a leading industry
Why Apply?
• Join a well-established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation.
If you're fluent in German, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!
By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.
DetailsOriginally posted on Himalayas