Description review
Account Manager - Enterprise
OpenTable · USA (Remote) · back to the listing
HR standards
60/100
needs work
Title ↔ description
74/100
solid
Reads as
Customer Success Manager
96% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- 31 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
With millions of diners, 70,000+ restaurant partners and
25+ years1
of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the Job
As a Remote Enterprise Account Manager, you will manage a premium portfolio of restaurant groups and strategic accounts, taking full ownership of client relationships to maintain high retention rates and foster satisfaction. Your goal is to drive deep utilization of our services by building meaningful, high-level connections with decision-makers and conducting insightful business reviews. This impact-focused role involves delivering tailored training to maximize the value of software and marketing tools while gathering critical feedback to influence product enhancements. You will act as a trusted advisor, playing a key role in shaping account management strategies, driving revenue growth, and helping restaurants optimize their operations with data-driven insights.
Note: Applicants must reside in the United States. Dallas or Houston residence strongly preferred.
Responsibilities
• Manage a premium portfolio of restaurant groups and strategic accounts, driving client retention, revenue growth, and deep utilization of services.
• Serve as a trusted advisor to decision-makers, conducting business reviews and delivering tailored training on software and marketing tools.
• Educate clients on industry trends and leverage data-driven insights to help them optimize their restaurant operations.
• Act as the primary liaison between clients and internal departments, ensuring exceptional support and resolving critical issues efficiently.
• Partner with Product and Marketing teams by sharing market feedback to influence future developments and enhancements.
• Travel 30-50% to build and maintain face-to-face relationships with clients and deliver in-person presentations.
Minimum Qualifications
• 5+ years of experience in account management or restaurant management.
• Proven expertise in consultative account management and a strong understanding of restaurant operations.
• Strong aptitude for data-driven decision-making and providing actionable business insights.
• Exceptional organizational, time management, and cross-departmental collaboration skills.
• Ability to travel 30-50% depending on location to engage with clients. Applicants must reside in the United States.
Preferred Qualifications
• Food and Beverage Management experience within a hospitality group.
• Experience utilizing CRM solutions such as Salesforce.
• Familiarity with reservation software or restaurant table management software.
• Demonstrated ability to thrive in unstructured, entrepreneurial environments.
• Dallas or Houston residence strongly preferred.
Benefits and Perks
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000USD.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the Job
As a Remote Enterprise Account Manager, you will manage a premium portfolio of restaurant groups and strategic accounts, taking full ownership of client relationships to maintain high retention rates and foster satisfaction. Your goal is to drive deep utilization of our services by building meaningful, high-level connections with decision-makers and conducting insightful business reviews. This impact-focused role involves delivering tailored training to maximize the value of software and marketing tools while gathering critical feedback to influence product enhancements. You will act as a trusted advisor, playing a key role in shaping account management strategies, driving revenue growth, and helping restaurants optimize their operations with data-driven insights.
Note: Applicants must reside in the United States. Dallas or Houston residence strongly preferred.
Responsibilities
• Manage a premium portfolio of restaurant groups and strategic accounts, driving client retention, revenue growth, and deep utilization of services.
• Serve as a trusted advisor to decision-makers, conducting business reviews and delivering tailored training on software and marketing tools.
• Educate clients on industry trends and leverage data-driven insights to help them optimize their restaurant operations.
• Act as the primary liaison between clients and internal departments, ensuring exceptional support and resolving critical issues efficiently.
• Partner with Product and Marketing teams by sharing market feedback to influence future developments and enhancements.
• Travel 30-50% to build and maintain face-to-face relationships with clients and deliver in-person presentations.
Minimum Qualifications
• 5+ years of experience in account management or restaurant management.
• Proven expertise in consultative account management and a strong understanding of restaurant operations.
• Strong aptitude for data-driven decision-making and providing actionable business insights.
• Exceptional organizational, time management, and cross-departmental collaboration skills.
• Ability to travel 30-50% depending on location to engage with clients. Applicants must reside in the United States.
Preferred Qualifications
• Food and Beverage Management experience within a hospitality group.
• Experience utilizing CRM solutions such as Salesforce.
• Familiarity with reservation software or restaurant table management software.
• Demonstrated ability to thrive in unstructured, entrepreneurial environments.
• Dallas or Houston residence strongly preferred.
Benefits and Perks
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000USD.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.