Description review
Customer Service Representative
EdgeQ Technologies Private Limited · Remote · back to the listing
HR standards
78/100
solid
Title ↔ description
96/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are looking for a friendly and detail-oriented Customer Service Representative to join our team. In this fully remote role, you will be the first point of contact for our customers, helping them resolve issues and delivering an outstanding support experience.
Responsibilities:
• Respond to customer inquiries via email, phone, and CRM tools
• - Resolve customer issues promptly and professionally
• - Document interactions and maintain accurate records
• - Escalate complex cases to the appropriate teams
• - Follow up with customers to ensure satisfaction
Requirements:
• Strong communication and problem-solving skills
• - Experience with CRM systems and email support
• - Attention to detail and a customer-first mindset
• - Reliable internet connection and a quiet home office
• - Previous customer service experience preferred
Benefits:
• Fully remote - work from anywhere
• - Competitive annual salary of $32,000 - $48,000
• - Supportive team environment with growth opportunities
Originally posted on Himalayas
Responsibilities:
• Respond to customer inquiries via email, phone, and CRM tools
• - Resolve customer issues promptly and professionally
• - Document interactions and maintain accurate records
• - Escalate complex cases to the appropriate teams
• - Follow up with customers to ensure satisfaction
Requirements:
• Strong communication and problem-solving skills
• - Experience with CRM systems and email support
• - Attention to detail and a customer-first mindset
• - Reliable internet connection and a quiet home office
• - Previous customer service experience preferred
Benefits:
• Fully remote - work from anywhere
• - Competitive annual salary of $32,000 - $48,000
• - Supportive team environment with growth opportunities
Originally posted on Himalayas