Description review

Remote Travel & Concierge Experience Bilingual Agent

American Express Company · Canada · back to the listing

HR standards

29/100

poor

Title ↔ description

70/100

solid

Reads as

Customer Support

99% confident

What this role officially is

customer service representative — ESCO, the EU occupation classification

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker

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Startups

Customer Success Associate Aqua
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What the listing never says

No section describes what the person would actually do. Scope clarity
No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity

The listing, marked up

Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Originally posted on Himalayas