Description review
Technical Account Manager
BeyondTrust · Remote Canada · back to the listing
HR standards
66/100
needs work
Title ↔ description
86/100
strong
Reads as
Customer Success Manager
95% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
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What the listing never says
- 35 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.
What You’ll Do
• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.
• Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
• Complete Technical Product Assessments
• Facilitate, coordinate, oversee product upgrades
• Periodically complete health checks across products
• Create & maintain customer Environment Profiles
• Driving ticket resolution by working closely with the support teams.
• Collaborate with cross-functional teams to understand customer issues and drive resolution
• Collaborate with Professional Services and Project Manager during implementation
• Maintaining overall account health for each account.
• Periodically perform basic health checks across products.
What You’ll Bring
• 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
• Excellent customer service skills, with strong dedication to customer care.
• Self-starter, adaptable and eager to learn new technologies
• Great time manager and proficient multi-tasker.
• Bachelor’s degree in a related technical field.
• Flexible, a team player, strong collaborator
• Ability to understand and analyze customer technical needs
• Excellent verbal and written communication skills
• Confident in person and by phone with large teams and audiences
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Proficient knowledge of Windows based server OS such as Microsoft Windows Server
• Knowledge of the following:
• Active Directory and GPO
• Network Topology/Layers
• Networking Tools and Utilities
• AV/Firewall Rules and Policies
• Secure “machine to machine” communications
• Virtualization
• Security software
• Windows Account Administration
Nice To Have
• SQL experience is a plus
• Scripting language experience is a plus
• Cloud technology experience is a plus
• Linux experience is a plus
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
#LI-BS1
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.
What You’ll Do
• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.
• Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
• Complete Technical Product Assessments
• Facilitate, coordinate, oversee product upgrades
• Periodically complete health checks across products
• Create & maintain customer Environment Profiles
• Driving ticket resolution by working closely with the support teams.
• Collaborate with cross-functional teams to understand customer issues and drive resolution
• Collaborate with Professional Services and Project Manager during implementation
• Maintaining overall account health for each account.
• Periodically perform basic health checks across products.
What You’ll Bring
• 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
• Excellent customer service skills, with strong dedication to customer care.
• Self-starter, adaptable and eager to learn new technologies
• Great time manager and proficient multi-tasker.
• Bachelor’s degree in a related technical field.
• Flexible, a team player, strong collaborator
• Ability to understand and analyze customer technical needs
• Excellent verbal and written communication skills
• Confident in person and by phone with large teams and audiences
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Proficient knowledge of Windows based server OS such as Microsoft Windows Server
• Knowledge of the following:
• Active Directory and GPO
• Network Topology/Layers
• Networking Tools and Utilities
• AV/Firewall Rules and Policies
• Secure “machine to machine” communications
• Virtualization
• Security software
• Windows Account Administration
Nice To Have
• SQL experience is a plus
• Scripting language experience is a plus
• Cloud technology experience is a plus
• Linux experience is a plus
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
#LI-BS1