Description review
Clinical Support Specialist - West Coast
Deep End Talent Strategies · United States · back to the listing
HR standards
71/100
solid
Title ↔ description
66/100
needs work
Reads as
Customer Support
99% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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- Happiness Engineer – Customer Support & Success Automattic
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- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
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What the listing never says
- 27 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Our client, Incisive, is growing again!
About Incisive
Incisive is building a better model for restorative dentistry. Independent practices are under pressure: lab consolidation is accelerating, digital dentistry has arrived but most practices are only halfway there, and building a complete workflow alone is expensive, slow, and isolating.
We solve that through one partnership: curated labs matched to specific case types, no-cost digital equipment, a portal to track every case and manage every invoice in one place, and a clinical support team to help. More than 650 doctors nationwide trust us, we retain over 95% of them year over year, and we're growing fast. If you have high standards and want to do work that compounds, you'll fit right in.ABOUT THE ROLE
As a Clinical Support Specialist, you'll be the primary contact for our dental practices—handling their questions, troubleshooting issues, and ensuring they're successful with our platform. You'll be joining our founding team as we build out the support function from scratch.
This role is perfect for someone who knows the dental world, thrives on problem-solving, and wants to be part of building something from the beginning.
KEY RESPONSIBILITIES
• Serve as first-line support for dental practices via text, phone and email
• Handle order inquiries, billing questions, and general account support
• Track and resolve support tickets using our helpdesk solution
• Manage lab fulfillment questions and coordinate with lab partners
• Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support
• Coordinate equipment replacements and warranty claims
• Maintain detailed records of common issues and resolutions
• Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues
TOOLS YOU’LL USE
• 3Shape, IMetric and Sirios Scanner & Software
• CRM & Ticketing System
• Excel for tracking & reporting
• Outlook for email
• Lab partner portals and systems
WHAT WE’RE LOOKING FOR
• 4+ years in dental industry in a practice or dental lab
• Excellent verbal and written communication skills
• Familiarity with intraoral scanning
• Comfort creating support documentation
• Familiarity with multiple software systems and quick to learn new tools
• Meticulous attention to detail and technical problem-solving
• Extreme customer service mindset
• Ability to work independently in remote environment
BENEFITS
•
Remote-First: Work from anywhere with flexibility to manage your schedule
•
Unlimited PTO: We trust you to balance work and life without counting days
•
Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
•
Culture: Small, fast-growing team that works hard and has fun along the way
•
Modern Tools: Latest technology and systems to do your job effectively
•
Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options
Salary: $60,000 – $75,000 / yearOriginally posted on Himalayas
About Incisive
Incisive is building a better model for restorative dentistry. Independent practices are under pressure: lab consolidation is accelerating, digital dentistry has arrived but most practices are only halfway there, and building a complete workflow alone is expensive, slow, and isolating.
We solve that through one partnership: curated labs matched to specific case types, no-cost digital equipment, a portal to track every case and manage every invoice in one place, and a clinical support team to help. More than 650 doctors nationwide trust us, we retain over 95% of them year over year, and we're growing fast. If you have high standards and want to do work that compounds, you'll fit right in.ABOUT THE ROLE
As a Clinical Support Specialist, you'll be the primary contact for our dental practices—handling their questions, troubleshooting issues, and ensuring they're successful with our platform. You'll be joining our founding team as we build out the support function from scratch.
This role is perfect for someone who knows the dental world, thrives on problem-solving, and wants to be part of building something from the beginning.
KEY RESPONSIBILITIES
• Serve as first-line support for dental practices via text, phone and email
• Handle order inquiries, billing questions, and general account support
• Track and resolve support tickets using our helpdesk solution
• Manage lab fulfillment questions and coordinate with lab partners
• Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support
• Coordinate equipment replacements and warranty claims
• Maintain detailed records of common issues and resolutions
• Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues
TOOLS YOU’LL USE
• 3Shape, IMetric and Sirios Scanner & Software
• CRM & Ticketing System
• Excel for tracking & reporting
• Outlook for email
• Lab partner portals and systems
WHAT WE’RE LOOKING FOR
• 4+ years in dental industry in a practice or dental lab
• Excellent verbal and written communication skills
• Familiarity with intraoral scanning
• Comfort creating support documentation
• Familiarity with multiple software systems and quick to learn new tools
• Meticulous attention to detail and technical problem-solving
• Extreme customer service mindset
• Ability to work independently in remote environment
BENEFITS
•
Remote-First: Work from anywhere with flexibility to manage your schedule
•
Unlimited PTO: We trust you to balance work and life without counting days
•
Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
•
Culture: Small, fast-growing team that works hard and has fun along the way
•
Modern Tools: Latest technology and systems to do your job effectively
•
Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options
Salary: $60,000 – $75,000 / yearOriginally posted on Himalayas