Description review
Implementation Manager
Vector Solutions · Remote - Manila · back to the listing
HR standards
55/100
needs work
Title ↔ description
67/100
needs work
Reads as
Customer Success Manager
94% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 40 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Description
Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.
The Implementation Manager is responsible for launching and supporting customers while working cross functionally with Vector team members to constantly improve and automate processes that not only benefit our customers, but the success of our team.
What You'll Do:
• Be passionate about implementing Vector Solution’s technology to your assigned business unit.
• Be a consultative partner to guide configuration and implementation decisions based on the customer’s use case and assist with platform configurations and troubleshooting.
• Lead implementation meetings with customer project managers and stakeholders
• Be able to jump in to assist with implementations and support of products as needed.
• Work towards professional development goals that align with company initiatives.
• Support the Director of Implementation with team-wide strategies and processes.
• Be able to brief Directors, VPs, C-Suite or any member of the executive team on project status.
• Provide training and mentorship to junior team members.
• Lead by example and perform duties in a respectful manner.
• Ability to perform in a self-managed environment.
• Excellent interpersonal skills needed to develop strong business relationships with clients.
• Familiarity with Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
• Confidence presenting new ideas to clients and high-level executives.
• Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
• Excellent communication skills verbally and written in addition to presentation skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting and prioritization capability.
• Thrive working in a fast-paced, team environment.
• Other duties as assigned1 .
What We're Looking For:
• 3+ years in a customer-facing, service-oriented position focusing on relationship management.
• 3+ years implementing software for customers and consider yourself tech savvy and able to pick up new technology quickly.
• Experience using Salesforce, Service Cloud, Churn Zero and other similar software.
• Experience working in a high growth SaaS environment.
• Preferably a graduate of Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or any related field but not required.
• Must be amenable to work to work from 9am-6am EST hours.
What You Can Expect From Us:
• Friendly, open, and casual work environment
• Hybrid work with 1 onsite day per week
• Health HMO coverage up to P200K
• Free dependent upon regularization
• Group life insurance up to P1M coverage
• PTO max of 20 days per year
• Employee Resource Groups
What We Value:
• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.
Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.
The Implementation Manager is responsible for launching and supporting customers while working cross functionally with Vector team members to constantly improve and automate processes that not only benefit our customers, but the success of our team.
What You'll Do:
• Be passionate about implementing Vector Solution’s technology to your assigned business unit.
• Be a consultative partner to guide configuration and implementation decisions based on the customer’s use case and assist with platform configurations and troubleshooting.
• Lead implementation meetings with customer project managers and stakeholders
• Be able to jump in to assist with implementations and support of products as needed.
• Work towards professional development goals that align with company initiatives.
• Support the Director of Implementation with team-wide strategies and processes.
• Be able to brief Directors, VPs, C-Suite or any member of the executive team on project status.
• Provide training and mentorship to junior team members.
• Lead by example and perform duties in a respectful manner.
• Ability to perform in a self-managed environment.
• Excellent interpersonal skills needed to develop strong business relationships with clients.
• Familiarity with Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
• Confidence presenting new ideas to clients and high-level executives.
• Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
• Excellent communication skills verbally and written in addition to presentation skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting and prioritization capability.
• Thrive working in a fast-paced, team environment.
• Other duties as assigned1 .
What We're Looking For:
• 3+ years in a customer-facing, service-oriented position focusing on relationship management.
• 3+ years implementing software for customers and consider yourself tech savvy and able to pick up new technology quickly.
• Experience using Salesforce, Service Cloud, Churn Zero and other similar software.
• Experience working in a high growth SaaS environment.
• Preferably a graduate of Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or any related field but not required.
• Must be amenable to work to work from 9am-6am EST hours.
What You Can Expect From Us:
• Friendly, open, and casual work environment
• Hybrid work with 1 onsite day per week
• Health HMO coverage up to P200K
• Free dependent upon regularization
• Group life insurance up to P1M coverage
• PTO max of 20 days per year
• Employee Resource Groups
What We Value:
• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.