Description review
Customer Support Agent LATAM
TripleTen · El Salvador · back to the listing
HR standards
76/100
solid
Title ↔ description
93/100
strong
Reads as
Customer Support
99% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Description
TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.
We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.
Please submit all resumes or CVs in English.
What you will do
• Help students by answering their questions in chat rooms and mail channels.
• Accompany the learning process, communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.
Requirements
• 2+ years of experience in Customer Support.
• Advanced level of English (C1) , Spanish (C1) and Portuguese.
• To be customer oriented, enjoying helping people and being able to multitask.
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.
Nice to have:
• Work experience in a help desk, call center, and/or professions related to customer service.
What we can offer you
• Rotational schedule 5/2 (five days of collaboration followed by two days off).
• Schedule of 15:00 - 00:00, Mexico City time (8 hours shift, 1 hour lunch).
• Payment of 600 USD gross fixed per month + 200 USD for performance bonuses.
• 100% remote collaboration.
• Free access to TripleTen courses to study in the free time.
• Professional development in the international team.
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!
Originally posted on Himalayas
TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.
We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.
Please submit all resumes or CVs in English.
What you will do
• Help students by answering their questions in chat rooms and mail channels.
• Accompany the learning process, communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.
Requirements
• 2+ years of experience in Customer Support.
• Advanced level of English (C1) , Spanish (C1) and Portuguese.
• To be customer oriented, enjoying helping people and being able to multitask.
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.
Nice to have:
• Work experience in a help desk, call center, and/or professions related to customer service.
What we can offer you
• Rotational schedule 5/2 (five days of collaboration followed by two days off).
• Schedule of 15:00 - 00:00, Mexico City time (8 hours shift, 1 hour lunch).
• Payment of 600 USD gross fixed per month + 200 USD for performance bonuses.
• 100% remote collaboration.
• Free access to TripleTen courses to study in the free time.
• Professional development in the international team.
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!
Originally posted on Himalayas