Description review
Head of CRM
Releaf · United Kingdom · back to the listing
HR standards
62/100
needs work
Title ↔ description
86/100
strong
Reads as
Marketing Manager
93% confident
What this role officially is
marketing manager — ESCO, the EU occupation classification
Marketing managers carry out the implementation of efforts related to the marketing operations in a company. They develop marketing strategies and plans by detailing cost and resources needed. They analyse the profitability of these plans, develop pricing strategies, and strive to raise awareness on products and companies among targeted customers.
Also known as: advertising sales manager, promotions manager, marketing executive, telemarketing manager, product marketing manager, market manager
How others title the same work
Large employers
- Marketing Manager Canonical
- Senior Marketing Automation Manager Canonical
- Marketing Manager Canonical Ltd.
- Senior Marketing Automation Manager Canonical Ltd.
- Performance Marketing Manager, Global Coinbase
Startups
- Head of Marketing BlueCargo
- Growth & Marketing Lead Bluejay
- Growth Marketer Callab AI
- Experiential Marketing Coordinator Candid Health
- Growth Lead Anglera
What the listing never says
- 23 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Releaf is the UK's leading medical cannabis clinic. A certified B Corp, with over 170 staff, we connect patients with specialist clinicians, streamline access to prescriptions, and support thousands of people across the UK. We're on a mission to rethink healthcare - making specialist medical care more accessible, more human, and more effective.
This is an exciting moment to join Releaf. We have strong product-market fit, a growing patient base, and ambitious international plans. We're now looking for a Head of CRM to own the full post-acquisition patient journey - keeping patients engaged, on treatment, and deriving real value from everything Releaf has to offer.
The role
You'll report directly to the Marketing Director and lead a team of 5. You'll own Releaf's retention strategy end-to-end, from subscription and loyalty mechanics through to how we communicate and market the products and benefits that keep patients with us long-term.
This is a strategic role with real commercial weight. You'll need to think clearly about patient lifetime value, move fast on opportunities, and build deep cross-functional relationships across Marketing, Clinical, Operations, and Patient Support.
Main Responsibilities
Retention Strategy
• Own Releaf's retention strategy, setting clear goals across patient activation, engagement, subscription growth, and churn reduction
• Lead the ongoing development of Releaf+ - our subscription model - ensuring it delivers genuine value to patients and performs commercially
• Develop and manage loyalty mechanics, refer-a-friend programmes, and other retention incentives that drive long-term patient engagement
• Work alongside the Brand Team to market and communicate Releaf's retention products - including the Releaf medical cannabis card, Releaf Protect, and free legal support for Releaf+ patients - ensuring patients understand and use what's available to them
• Build proactive intervention programmes that identify early signs of patient drop-off and act on them before churn happens
CRM & Communications
• Work closely with the CRM & Lifecycle Lead to develop and execute a patient communications strategy across the full lifecycle - from onboarding through to long-term retention
• Ensure CRM activity is data-led, well-segmented, and aligned to retention goals
• Own the feedback loop between patient communications and operational reality - medication changes, formulary updates, patient support changes - ensuring comms reflect what's actually happening across the business
CRO
• Work in lockstep with the CRO & Experimentation Lead and the CRO and UX Designers. to ensure the pre-payment and post-login patient experiences are continuously tested, optimised, and improving
• Connect CRO activity to retention outcomes - what happens on the dashboard should be as informed by retention data as it is by UX insight
Cross-Functional Collaboration
• Build strong working relationships with Clinical, Dev, Operations, and Patient Support teams to stay close to changes that affect the patient experience
• Act as the commercial bridge between operational change and patient-facing communications - when something changes inside the business, you make sure it's reflected in how we communicate and retain patients
• Work closely with the Head of Performance Marketing to ensure a clean handoff from acquisition into retention, with shared visibility on patient quality and LTV
• Collaborate with the Marketing Director and senior stakeholders to report on retention performance, surface insights, and make the case for investment
What we're looking for
• Proven experience in a senior growth, retention, or lifecycle marketing role, ideally in a digital health, healthtech, or subscription business
• A track record of owning and improving retention metrics - churn, LTV, activation, engagement - not just reporting on them
• Strong understanding of CRM strategy and patient or customer lifecycle communications
• Experience marketing subscription products or membership programmes, including auditing and rebuilding what isn't working
• Commercially sharp - you build business cases, set goals, and hold yourself accountable to outcomes
• Comfortable working cross-functionally with clinical, operational, and commercial teams, not just marketing
• Experience working in a regulated industry - you understand the constraints and know how to operate effectively within them
• Strong analytical skills, able to translate data into clear strategy and communicate findings to non-technical stakeholders
• Experience leading and developing a small team
At Releaf, we believe that diverse teams build better businesses. We're committed to creating an inclusive environment where everyone feels valued, respected, and able to do their best work. We welcome applications from people of all backgrounds, identities, and experiences — and we're happy to make reasonable adjustments throughout the recruitment process if you need them. If you'd like to discuss this, please don't hesitate to get in touch.
Originally posted on Himalayas
This is an exciting moment to join Releaf. We have strong product-market fit, a growing patient base, and ambitious international plans. We're now looking for a Head of CRM to own the full post-acquisition patient journey - keeping patients engaged, on treatment, and deriving real value from everything Releaf has to offer.
The role
You'll report directly to the Marketing Director and lead a team of 5. You'll own Releaf's retention strategy end-to-end, from subscription and loyalty mechanics through to how we communicate and market the products and benefits that keep patients with us long-term.
This is a strategic role with real commercial weight. You'll need to think clearly about patient lifetime value, move fast on opportunities, and build deep cross-functional relationships across Marketing, Clinical, Operations, and Patient Support.
Main Responsibilities
Retention Strategy
• Own Releaf's retention strategy, setting clear goals across patient activation, engagement, subscription growth, and churn reduction
• Lead the ongoing development of Releaf+ - our subscription model - ensuring it delivers genuine value to patients and performs commercially
• Develop and manage loyalty mechanics, refer-a-friend programmes, and other retention incentives that drive long-term patient engagement
• Work alongside the Brand Team to market and communicate Releaf's retention products - including the Releaf medical cannabis card, Releaf Protect, and free legal support for Releaf+ patients - ensuring patients understand and use what's available to them
• Build proactive intervention programmes that identify early signs of patient drop-off and act on them before churn happens
CRM & Communications
• Work closely with the CRM & Lifecycle Lead to develop and execute a patient communications strategy across the full lifecycle - from onboarding through to long-term retention
• Ensure CRM activity is data-led, well-segmented, and aligned to retention goals
• Own the feedback loop between patient communications and operational reality - medication changes, formulary updates, patient support changes - ensuring comms reflect what's actually happening across the business
CRO
• Work in lockstep with the CRO & Experimentation Lead and the CRO and UX Designers. to ensure the pre-payment and post-login patient experiences are continuously tested, optimised, and improving
• Connect CRO activity to retention outcomes - what happens on the dashboard should be as informed by retention data as it is by UX insight
Cross-Functional Collaboration
• Build strong working relationships with Clinical, Dev, Operations, and Patient Support teams to stay close to changes that affect the patient experience
• Act as the commercial bridge between operational change and patient-facing communications - when something changes inside the business, you make sure it's reflected in how we communicate and retain patients
• Work closely with the Head of Performance Marketing to ensure a clean handoff from acquisition into retention, with shared visibility on patient quality and LTV
• Collaborate with the Marketing Director and senior stakeholders to report on retention performance, surface insights, and make the case for investment
What we're looking for
• Proven experience in a senior growth, retention, or lifecycle marketing role, ideally in a digital health, healthtech, or subscription business
• A track record of owning and improving retention metrics - churn, LTV, activation, engagement - not just reporting on them
• Strong understanding of CRM strategy and patient or customer lifecycle communications
• Experience marketing subscription products or membership programmes, including auditing and rebuilding what isn't working
• Commercially sharp - you build business cases, set goals, and hold yourself accountable to outcomes
• Comfortable working cross-functionally with clinical, operational, and commercial teams, not just marketing
• Experience working in a regulated industry - you understand the constraints and know how to operate effectively within them
• Strong analytical skills, able to translate data into clear strategy and communicate findings to non-technical stakeholders
• Experience leading and developing a small team
At Releaf, we believe that diverse teams build better businesses. We're committed to creating an inclusive environment where everyone feels valued, respected, and able to do their best work. We welcome applications from people of all backgrounds, identities, and experiences — and we're happy to make reasonable adjustments throughout the recruitment process if you need them. If you'd like to discuss this, please don't hesitate to get in touch.
Originally posted on Himalayas