Description review
PH Technical Solutions Engineer
DOSS.COM · Remote - Philippines · back to the listing
HR standards
60/100
needs work
Title ↔ description
59/100
needs work
Reads as
Unclear
no confident match
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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- Happiness Engineer – Customer Support & Success Automattic
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- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
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What the listing never says
- 41 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Doss
DOSS is building an Operations Cloud for the real world.
A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
• Procurement
• Inventory
• Orders
• Fulfillment
• Finance
Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.
Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
Role Overview
As a Technical Solutions Engineer, you will support clients in the post go-live stage. This role requires deep expertise in enterprise resource planning software, exceptional data analysis skills, and the ability to translate business needs into technical specifications and solution architecture.
This is a great opportunity for someone with strong organizational skills, data competency, and a mix of business and technical acumen who wants to grow their career in enterprise systems implementation at a fast-scaling ERP company.
Key Responsibilities
• Analyze complex client business processes, data, and pain points across various functional areas, with a primary focus on the supply chain (e.g., procurement, inventory, logistics, warehousing).
• Debug existing workflows for post go-live installs.
• Perform and communicate comprehensive root cause analyses and fixes to customers and internal team.
• Conduct quality checks to maintain integrity of client data after go-live.
• Document results, data mappings, and test outcomes for each project.
• Provide post go-live support → invoice sync checks, report validation, etc.
• Support data cleansing, validation, and schema setup to ensure smooth migration into the DOSS platform.
• Monitor daily sync jobs and investigate discrepancies.
• Foster strong cross-team relationships while translating complex technical concepts into actionable insights.
Qualifications
• Bachelor’s degree in Computer Engineering, Business, Information Systems, Supply Chain Management, or similar fields.
• Excellent C1/C2 Native Proficiency Level in English Communication.
• Must be a Filipino citizen based in or near Metro Manila (Mega Manila area).
• Expert ability to work with spreadsheets, schemas, and large datasets; comfort with data cleanup and validation.
• 3–5 years in data operations, systems support, or ERP back-office roles.
• Fundamental knowledge in business processes, supply chain, and/or enterprise systems.
• Experience working in providing advanced technical support on technology platforms (examples include basic support like checking status of certain records to debugging)
• Advanced technical competency (e.g., schema design, workflows build and troubleshooting).
• Excellent organizational and time management skills; ability to manage multiple priorities across time zones.
• A proactive, problem-solving mindset and eagerness to learn.
Preferred Skills
• ERP/CRM system experience is a nice to have but not required.
• Experience with supply chain systems → inventory management, supply chain, finance/accounting workflows.
• Experience with ERP, CRM, or workflow software implementation → NetSuite, SAP, Sage, Odoo, Cin7.
• Understanding of business process design → operations, finance, supply chain, procurement, operations, etc.
• Nice to have — experience in design and build concepts such as system design, UAT.
• Coding experience is nice to have but not required.
• Ability to configure and test API credentials for integrated platforms → Shopify, QuickBooks, 3PLs, WMS, etc.
• Foundational knowledge in finance and accounting.
Shift Schedule
You may be assigned to either of these shifts:
• 5AM-2PM Philippine Standard Time
• 1PM-10PM Philippine Standard Time
While the role is primarily remote, there will be once-a-month, in-office work sessions dedicated to meeting and collaborating with colleagues at various co-working spaces in Metro Manila.
Onboarding and training schedule will also be in the night shift, from 12:00 AM → 9:00 AM for the first month.
Why join DOSS?
• Top of the market salary offer for the PH workforce.
• Comprehensive employee benefit package including HMO upon regularization.
• Be part of a fast-growing ERP startup backed by a strong vision.
• Work closely with the US team and gain exposure to US and global clients.
• Develop project management and technical skills in a dynamic environment.
• Collaborative, supportive, and growth-focused team culture.
• Opportunity to be acquired as a full-time employee after 6 months.
DOSS is building an Operations Cloud for the real world.
A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
• Procurement
• Inventory
• Orders
• Fulfillment
• Finance
Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.
Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
Role Overview
As a Technical Solutions Engineer, you will support clients in the post go-live stage. This role requires deep expertise in enterprise resource planning software, exceptional data analysis skills, and the ability to translate business needs into technical specifications and solution architecture.
This is a great opportunity for someone with strong organizational skills, data competency, and a mix of business and technical acumen who wants to grow their career in enterprise systems implementation at a fast-scaling ERP company.
Key Responsibilities
• Analyze complex client business processes, data, and pain points across various functional areas, with a primary focus on the supply chain (e.g., procurement, inventory, logistics, warehousing).
• Debug existing workflows for post go-live installs.
• Perform and communicate comprehensive root cause analyses and fixes to customers and internal team.
• Conduct quality checks to maintain integrity of client data after go-live.
• Document results, data mappings, and test outcomes for each project.
• Provide post go-live support → invoice sync checks, report validation, etc.
• Support data cleansing, validation, and schema setup to ensure smooth migration into the DOSS platform.
• Monitor daily sync jobs and investigate discrepancies.
• Foster strong cross-team relationships while translating complex technical concepts into actionable insights.
Qualifications
• Bachelor’s degree in Computer Engineering, Business, Information Systems, Supply Chain Management, or similar fields.
• Excellent C1/C2 Native Proficiency Level in English Communication.
• Must be a Filipino citizen based in or near Metro Manila (Mega Manila area).
• Expert ability to work with spreadsheets, schemas, and large datasets; comfort with data cleanup and validation.
• 3–5 years in data operations, systems support, or ERP back-office roles.
• Fundamental knowledge in business processes, supply chain, and/or enterprise systems.
• Experience working in providing advanced technical support on technology platforms (examples include basic support like checking status of certain records to debugging)
• Advanced technical competency (e.g., schema design, workflows build and troubleshooting).
• Excellent organizational and time management skills; ability to manage multiple priorities across time zones.
• A proactive, problem-solving mindset and eagerness to learn.
Preferred Skills
• ERP/CRM system experience is a nice to have but not required.
• Experience with supply chain systems → inventory management, supply chain, finance/accounting workflows.
• Experience with ERP, CRM, or workflow software implementation → NetSuite, SAP, Sage, Odoo, Cin7.
• Understanding of business process design → operations, finance, supply chain, procurement, operations, etc.
• Nice to have — experience in design and build concepts such as system design, UAT.
• Coding experience is nice to have but not required.
• Ability to configure and test API credentials for integrated platforms → Shopify, QuickBooks, 3PLs, WMS, etc.
• Foundational knowledge in finance and accounting.
Shift Schedule
You may be assigned to either of these shifts:
• 5AM-2PM Philippine Standard Time
• 1PM-10PM Philippine Standard Time
While the role is primarily remote, there will be once-a-month, in-office work sessions dedicated to meeting and collaborating with colleagues at various co-working spaces in Metro Manila.
Onboarding and training schedule will also be in the night shift, from 12:00 AM → 9:00 AM for the first month.
Why join DOSS?
• Top of the market salary offer for the PH workforce.
• Comprehensive employee benefit package including HMO upon regularization.
• Be part of a fast-growing ERP startup backed by a strong vision.
• Work closely with the US team and gain exposure to US and global clients.
• Develop project management and technical skills in a dynamic environment.
• Collaborative, supportive, and growth-focused team culture.
• Opportunity to be acquired as a full-time employee after 6 months.