Description review
ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER
Trafilea · United States · back to the listing
HR standards
59/100
needs work
Title ↔ description
77/100
solid
Reads as
Operations Manager
100% confident
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
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What the listing never says
- 23 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
Job Responsibilities
You won’t manage processes — you’ll build and optimize them at scale.
• Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
• Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
• Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
• Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
• Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
• Design packaging & subscription experiences that elevate brand perception and retention
• Build and lead a high-performance team with full ownership of results
Requirements
• 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
• 3+ years leading teams in complex, multi-market operations with full ownership of results
• Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)
• Proven track record of improving operational KPIs such as:
• On-time delivery
• Backorders & partial orders
• Shipping costs & efficiency
• Customer experience metrics (NPS, detractors)
• Advanced skills in data analysis and process optimization:
• Excel / Google Sheets (formulas, pivot tables, data analysis)
• Ability to turn data into decisions and scalable processes
• Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
• Strong understanding of last-mile delivery, carrier management, and international shipping operations
• Experience leading or collaborating on systems improvements, automations, or ERP implementations
• English: Intermediate to Advanced (written and spoken)
Highlights
-
Originally posted on Himalayas
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
Job Responsibilities
You won’t manage processes — you’ll build and optimize them at scale.
• Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
• Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
• Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
• Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
• Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
• Design packaging & subscription experiences that elevate brand perception and retention
• Build and lead a high-performance team with full ownership of results
Requirements
• 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
• 3+ years leading teams in complex, multi-market operations with full ownership of results
• Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)
• Proven track record of improving operational KPIs such as:
• On-time delivery
• Backorders & partial orders
• Shipping costs & efficiency
• Customer experience metrics (NPS, detractors)
• Advanced skills in data analysis and process optimization:
• Excel / Google Sheets (formulas, pivot tables, data analysis)
• Ability to turn data into decisions and scalable processes
• Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
• Strong understanding of last-mile delivery, carrier management, and international shipping operations
• Experience leading or collaborating on systems improvements, automations, or ERP implementations
• English: Intermediate to Advanced (written and spoken)
Highlights
-
Originally posted on Himalayas