Description review
Travel Support Specialist
HB Travels · Spain · back to the listing
HR standards
68/100
needs work
Title ↔ description
72/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About the Role
We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home.
At HB Travels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.
Key Responsibilities
•
Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.
• Follow up before and after travel to confirm details and collect feedback.
• Address client concerns with empathy, patience, and effective problem-solving.
Benefits
•
Fully remote flexibility – work from anywhere on a schedule that fits your lifestyle.
• Travel perks and access to exclusive industry discounts.
• Training and ongoing support to help you grow as a travel professional.
• A collaborative and positive team environment committed to exceptional traveler support.
What We’re Looking For
• Strong written and verbal communication skills.
• Prior customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and booking platforms quickly.
• A passion for travel and a genuine interest in helping clients plan memorable trips.
Originally posted on Himalayas
We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home.
At HB Travels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.
Key Responsibilities
•
Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.
• Follow up before and after travel to confirm details and collect feedback.
• Address client concerns with empathy, patience, and effective problem-solving.
Benefits
•
Fully remote flexibility – work from anywhere on a schedule that fits your lifestyle.
• Travel perks and access to exclusive industry discounts.
• Training and ongoing support to help you grow as a travel professional.
• A collaborative and positive team environment committed to exceptional traveler support.
What We’re Looking For
• Strong written and verbal communication skills.
• Prior customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and booking platforms quickly.
• A passion for travel and a genuine interest in helping clients plan memorable trips.
Originally posted on Himalayas