Description review
Referral Navigator
Graham Healthcare Group · United States · back to the listing
HR standards
64/100
needs work
Title ↔ description
63/100
needs work
Reads as
Customer Support
95% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 34 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Job Title
Referral NavigatorLocation
Remote/Nationwide, USAAdditional Location(s)
Employee Type
EmployeeWorking Hours Per Week
40Job Description
Compensation: $20.00 - $24.00
The base compensation range for this role is fixed, with a maximum cap of $24.00. We want to be transparent about this as we continue discussions.
Hours: 8:30AM - 5PM Wednesday - Sunday, Weekend Coverage Required
Medical Benefits: Health, Vision, & Dental
Retirement: 401K & Pension w/ 4% employer contribution
PTO: 15 Days
Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.
Referral Navigator Responsibilities:
• Management of EMR/Referral portals in accordance with the Referral Acceptance Guidelines.
• Provides prompt responses to referral requests.
• Applies knowledge and critical thinking in acceptance of referrals.
• Communicates with referral sources with professionalism and appreciation.
• Possesses knowledge of the services we offer and can speak confidently about them.
• Conducts pre-checks on patient insurances as required.
• Ensures timely escalation of referrals requiring clinical approval to the appropriate operations leader.
• Attach and Scan referral packet and documentation of any insurance pre-checks to intake.
• Collaborate closely with the sales team on referrals to facilitate a seamless transition in care for both the referral source and the patient.
Referral Navigator Requirements:
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Proficiency in managing EMR portals and following acceptance guidelines.
• Excellent communication skills with the ability to work collaboratively.
• Detail-oriented with effective communication skills.
• Must be able to use good and sound judgment.
• Must be able to document accurately and appropriately.
• Demonstrates patience, flexibility and a cooperative attitude.
• Able to provide excellent customer service.
• Familiarity with medical terminology is preferred
• Must have accurate data entry skills
• Can work independently but also collaboratively with a team.
• Proficient in Microsoft Office suite, CRM software, Home Care Home Base software
Referral Navigator Experience:
• Associate’s degree Preferred.
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.
• Proficient in Microsoft Office suite.
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years1 . In the last several years, our solutions have been successfully integrated across the healthcare continuum.
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years2 . In the last several years, our solutions have been successfully integrated across the healthcare continuum.
Join the Graham Healthcare Group and enjoy the following benefits:
• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company-paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company's offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status
NOTICE:
• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.
Graham Healthcare Group is an Equal Opportunity Employer
Originally posted on Himalayas
Referral NavigatorLocation
Remote/Nationwide, USAAdditional Location(s)
Employee Type
EmployeeWorking Hours Per Week
40Job Description
Compensation: $20.00 - $24.00
The base compensation range for this role is fixed, with a maximum cap of $24.00. We want to be transparent about this as we continue discussions.
Hours: 8:30AM - 5PM Wednesday - Sunday, Weekend Coverage Required
Medical Benefits: Health, Vision, & Dental
Retirement: 401K & Pension w/ 4% employer contribution
PTO: 15 Days
Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.
Referral Navigator Responsibilities:
• Management of EMR/Referral portals in accordance with the Referral Acceptance Guidelines.
• Provides prompt responses to referral requests.
• Applies knowledge and critical thinking in acceptance of referrals.
• Communicates with referral sources with professionalism and appreciation.
• Possesses knowledge of the services we offer and can speak confidently about them.
• Conducts pre-checks on patient insurances as required.
• Ensures timely escalation of referrals requiring clinical approval to the appropriate operations leader.
• Attach and Scan referral packet and documentation of any insurance pre-checks to intake.
• Collaborate closely with the sales team on referrals to facilitate a seamless transition in care for both the referral source and the patient.
Referral Navigator Requirements:
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Proficiency in managing EMR portals and following acceptance guidelines.
• Excellent communication skills with the ability to work collaboratively.
• Detail-oriented with effective communication skills.
• Must be able to use good and sound judgment.
• Must be able to document accurately and appropriately.
• Demonstrates patience, flexibility and a cooperative attitude.
• Able to provide excellent customer service.
• Familiarity with medical terminology is preferred
• Must have accurate data entry skills
• Can work independently but also collaboratively with a team.
• Proficient in Microsoft Office suite, CRM software, Home Care Home Base software
Referral Navigator Experience:
• Associate’s degree Preferred.
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.
• Proficient in Microsoft Office suite.
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years1 . In the last several years, our solutions have been successfully integrated across the healthcare continuum.
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years2 . In the last several years, our solutions have been successfully integrated across the healthcare continuum.
Join the Graham Healthcare Group and enjoy the following benefits:
• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company-paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company's offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status
NOTICE:
• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.
Graham Healthcare Group is an Equal Opportunity Employer
Originally posted on Himalayas