Description review
Customer Service Representative (Danish)
David Kennedy Recruitment · Portugal · back to the listing
HR standards
64/100
needs work
Title ↔ description
93/100
strong
Reads as
Customer Support
97% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: Remote
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS:
• Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: Monday to Friday: 08:00h - 17:00h.
OFFER:
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!
Originally posted on Himalayas
Position: Customer Service Representative
Location: Porto, Portugal
Work model: Remote
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS:
• Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: Monday to Friday: 08:00h - 17:00h.
OFFER:
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!
Originally posted on Himalayas