Description review
Guest Communications & Support Officer
MicroSourcing · Philippines · back to the listing
HR standards
66/100
needs work
Title ↔ description
83/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 25 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Discover your 100% YOU with Beepo!
•
Position: Guest Communications & Support Officer
•
Location: Clark, Pampanga
•
Work setup & shift: Remote| Day Shift
What's in it for you?
• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance
JOB DESCRIPTION
Guest Communications & Support Officer
Duties and Responsibilities:
• Respond to guest inquiries across online booking platforms and email in a timely and courteous manner.
• Provide daily check-in/check-out information and assist guests with their requests.
• Communicate booking policies, property amenities, and operational procedures to guests.
• Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently.
• Provide after-hours guest support and emergency assistance when required.
• Perform other duties assigned by supervisors, primarily related to guest communication and support.
Qualifications and Experience:
• At least 1 -2 years' experience in customer service and admin
• Experience working with any online booking platforms
• Experience in Email Management and strong admin background
• Excellent communication skills, both written and verbal
Soft Skills:
• High and strong attention to details
• Highly organized, empathetic and patient in how you relate to people.
• Has initiatives
• Problem Solving and Critical thinking skills
• Willingness to learn
• Excellent time management skills/meet deadlines
• Self-confidence and work well in a remote team environment.
Nice to have:
• Experience using Airbnb, Booking.com, Expedia, Agoda, etc is a plus
• Experience working in a Hospitality Industry is a plus
About Beepo
Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
*Terms and conditions apply
Originally posted on Himalayas
•
Position: Guest Communications & Support Officer
•
Location: Clark, Pampanga
•
Work setup & shift: Remote| Day Shift
What's in it for you?
• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance
JOB DESCRIPTION
Guest Communications & Support Officer
Duties and Responsibilities:
• Respond to guest inquiries across online booking platforms and email in a timely and courteous manner.
• Provide daily check-in/check-out information and assist guests with their requests.
• Communicate booking policies, property amenities, and operational procedures to guests.
• Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently.
• Provide after-hours guest support and emergency assistance when required.
• Perform other duties assigned by supervisors, primarily related to guest communication and support.
Qualifications and Experience:
• At least 1 -2 years' experience in customer service and admin
• Experience working with any online booking platforms
• Experience in Email Management and strong admin background
• Excellent communication skills, both written and verbal
Soft Skills:
• High and strong attention to details
• Highly organized, empathetic and patient in how you relate to people.
• Has initiatives
• Problem Solving and Critical thinking skills
• Willingness to learn
• Excellent time management skills/meet deadlines
• Self-confidence and work well in a remote team environment.
Nice to have:
• Experience using Airbnb, Booking.com, Expedia, Agoda, etc is a plus
• Experience working in a Hospitality Industry is a plus
About Beepo
Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
*Terms and conditions apply
Originally posted on Himalayas