Description review
Senior Client Solutions Manager, Sports & Entertainment (US Remote, EST Hours)
Kyra · Remote - US · back to the listing
HR standards
67/100
needs work
Title ↔ description
75/100
solid
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- No section describes what the person would actually do. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Kyra
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.
💡 The role in a nutshell
You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow. Retention, expansion, and Net Revenue Retention are your scoreboard.
💡 What You'll Own
This is a commercial role, not a delivery one. You keep enterprise clients, grow them, and run delivery cleanly enough that growth is never at risk.
• Revenue. You carry an NRR target across your book. You protect it, and you grow it.
• The relationship. You're the trusted strategic partner to senior brand-side stakeholders, not the campaign contact.
• The system. You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently.
• The early warning. When something drifts (performance, scope, relationship, or margin) you see it two quarters out and fix it before it becomes a problem. No surprises. No scrambling. Just steady, commercial ownership.
• The standard. You lead a pod of CSMs and/or Junior CSMs. Their performance and their client work is yours to elevate.
🎯 Lead the Relationship
Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.
📈 Turn Insight into Strategy
Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
🤖 AI-First
You'll be expected to use AI daily to compress reporting, model renewals, prep upsells, and synthesise client data, so you can buy back time for the things that add value, like managing the relationship.
🔍 Own Delivery End-to-End
Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.
📊 Protect & Grow Revenue
Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.
💾 Use Data to Improve What's Next
Forecast performance. Optimise mid-campaign. Apply learnings to the next program. Reporting informs decisions; it's not a recap.
🛡️ Keep the System Tight
Keep tracking clean. Watch team capacity. Fix what's inefficient. Make sure client feedback doesn't get lost.
What We're Looking For
• We're looking for someone who has:
• 6+ years in influencer or creator marketing, with real time on large or enterprise accounts
• Hands-on campaign fluency, with genuine command of Meta and TikTok
• A track record of account growth and retention you can quantify, so bring the numbers
• You've been measured against revenue, retention, or NRR before, and you know what moved them
• Direct people-leadership experience. You've run 1:1s, managed workload, and lifted the performance of people you're responsible for
• AI-native. You build AI tools into your daily work for faster execution, sharper insight, and smarter workflows
• You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed.
Traits That Matter
Curious. Commercially aware. Direct. Adaptable. Strong at building trust. Open to feedback. You don't avoid hard conversations. You don't wait for issues to escalate. You don't need constant direction.
What Success Looks Like
6 months in: renewals are planned early, NRR targets are on track, expansion opportunities are clearly mapped, delivery runs smoothly, and leadership trusts your forecast.
Benefits
🌎 Remote-first, so you can work from wherever you do your best work
🌴 Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
📚 Growth: Annual Learning & Development budget to invest in your skills
💰 Rewards: Annual bonus scheme to recognise great work
🩺 Healthcare coverage for US-based team members
👉 Tips for Application
AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.
💟 Support
If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.
💡 The role in a nutshell
You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow. Retention, expansion, and Net Revenue Retention are your scoreboard.
💡 What You'll Own
This is a commercial role, not a delivery one. You keep enterprise clients, grow them, and run delivery cleanly enough that growth is never at risk.
• Revenue. You carry an NRR target across your book. You protect it, and you grow it.
• The relationship. You're the trusted strategic partner to senior brand-side stakeholders, not the campaign contact.
• The system. You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently.
• The early warning. When something drifts (performance, scope, relationship, or margin) you see it two quarters out and fix it before it becomes a problem. No surprises. No scrambling. Just steady, commercial ownership.
• The standard. You lead a pod of CSMs and/or Junior CSMs. Their performance and their client work is yours to elevate.
🎯 Lead the Relationship
Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.
📈 Turn Insight into Strategy
Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
🤖 AI-First
You'll be expected to use AI daily to compress reporting, model renewals, prep upsells, and synthesise client data, so you can buy back time for the things that add value, like managing the relationship.
🔍 Own Delivery End-to-End
Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.
📊 Protect & Grow Revenue
Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.
💾 Use Data to Improve What's Next
Forecast performance. Optimise mid-campaign. Apply learnings to the next program. Reporting informs decisions; it's not a recap.
🛡️ Keep the System Tight
Keep tracking clean. Watch team capacity. Fix what's inefficient. Make sure client feedback doesn't get lost.
What We're Looking For
• We're looking for someone who has:
• 6+ years in influencer or creator marketing, with real time on large or enterprise accounts
• Hands-on campaign fluency, with genuine command of Meta and TikTok
• A track record of account growth and retention you can quantify, so bring the numbers
• You've been measured against revenue, retention, or NRR before, and you know what moved them
• Direct people-leadership experience. You've run 1:1s, managed workload, and lifted the performance of people you're responsible for
• AI-native. You build AI tools into your daily work for faster execution, sharper insight, and smarter workflows
• You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed.
Traits That Matter
Curious. Commercially aware. Direct. Adaptable. Strong at building trust. Open to feedback. You don't avoid hard conversations. You don't wait for issues to escalate. You don't need constant direction.
What Success Looks Like
6 months in: renewals are planned early, NRR targets are on track, expansion opportunities are clearly mapped, delivery runs smoothly, and leadership trusts your forecast.
Benefits
🌎 Remote-first, so you can work from wherever you do your best work
🌴 Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
📚 Growth: Annual Learning & Development budget to invest in your skills
💰 Rewards: Annual bonus scheme to recognise great work
🩺 Healthcare coverage for US-based team members
👉 Tips for Application
AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.
💟 Support
If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.