Business Systems Analyst II/III

The Business Systems Analyst is a member of the Forge team, a group focused on enabling and empowering frontline employees through technology, tools, and process improvements. In this role, you will partner with business stakeholders, technology teams, and vendors to analyze business needs, improve processes, and deliver solutions that enhance operational effectiveness and support organizational objectives. The Business Systems Analyst serves as a key link between business and technical teams, ensuring solutions align with strategic goals while meeting the needs of employees and customers.

WHAT WE CAN OFFER YOU:

• Estimated Salary (Levels have variable responsibilities and qualifications):
  • Business Systems Analyst II: $59,000 - $76,000, plus annual bonus opportunity.
  • Business Systems Analyst III: $68,000 - $87,500, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Gather, analyze, document, and validate business requirements, workflows, data, and user needs to support business and technology initiatives.
• Partner with stakeholders, technical teams, and vendors to evaluate solution options, develop recommendations, and deliver business solutions that meet operational needs.
• Analyze business processes and impacts, identify risks and dependencies, and recommend opportunities for process improvement and operational efficiency.
• Lead and support testing activities, including test planning, test case development, execution, defect management, and validation of business and functional requirements.
• Support implementation activities through communications, training, change management, user adoption, and post-production support.
• Contribute to business cases, research, reporting, and continuous improvement efforts while supporting Agile delivery teams and organizational objectives.

WHAT YOU’LL BRING:

• Experience working with sales or service call-center teams and translating agent, leader, and operational needs into technology solutions.
• Experience gathering, analyzing, documenting, and validating business requirements, workflows, data, and user needs while translating business challenges into effective solutions.
• Strong understanding of business process analysis, systems implementation, testing methodologies, solution validation, and process improvement practices.
• Proven ability to partner with business stakeholders, technical teams, and vendors to deliver solutions and drive successful outcomes.
• Strong analytical, problem-solving, organizational, and decision-making skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal, written, presentation, and relationship-building skills, with the ability to influence and communicate effectively across all levels of the organization.
• Knowledge of Agile and traditional project delivery methodologies and a commitment to collaboration, continuous improvement, and learning.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States.

PREFERRED:

• Experience supporting sales, service, contact center, or other customer-facing operational teams.
• Experience with Salesforce, including Sales Cloud and/or Service Cloud.
• Insurance industry knowledge, including products, operations, and business processes.
• Experience with UX/human-centered design, process automation, test automation, Postman, or related tools.
• Knowledge of SDLC, BABOK, IIBA, DMBOK, and data analysis/reporting practices.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at . Please allow at least one week from time of applying if you are checking on the status.

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Salary: C22/C23 | Pay Scale: 100 C23 - Annual

Originally posted on Himalayas