Description review
German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria
Patrique Mercier Recruitment Fr · Switzerland · back to the listing
HR standards
67/100
needs work
Title ↔ description
72/100
solid
Reads as
Customer Support
98% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
German Speaking Partner Technical Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging elite talent with industry-leading organizations across Europe. As experts in the BPO and customer support services sector, we pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in global careers.
Job Overview
We are currently seeking a dynamic professional for the German Speaking Partner Technical Solutions Consultant position in Bulgaria. This role is a cornerstone of our customer support services department, focusing on providing high-level technical guidance and relationship management for our partners. This is one of the most exciting German-speaking jobs currently available for those looking to advance their technical career in a vibrant European hub.
Key Responsibilities
• Act as the primary point of contact for technical inquiries within the customer support services ecosystem.
• Provide expert-level troubleshooting and technical resolution to partner organizations.
• Maintain a high level of customer satisfaction by delivering professional support in German.
• Collaborate with cross-functional departments to refine technical processes and service delivery.
• Document all partner interactions accurately within the CRM to ensure a seamless support experience.
• Identify opportunities for technical improvement and advocate for partner needs.
• Manage escalated issues with precision to ensure timely resolution and partnership continuity.
Requirements
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in a technical support or customer support services role.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Availability for on-site work in Sofia, Bulgaria.
Benefits
What We Offer
• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...
Life in Bulgaria
Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern European convenience. Bulgaria provides a high quality of life with its stunning landscapes, ranging from the majestic Balkan mountains to the beautiful Black Sea coast. The climate in Bulgaria is mild and pleasant, making it an inviting destination for those seeking a balanced professional and personal life.
Relocating to Bulgaria is a seamless experience, especially with our support, allowing you to immerse yourself in the rich culture and exceptional local cuisine. The cost of living in Bulgaria remains highly attractive, enabling you to enjoy a premium lifestyle while building your professional footprint. We look forward to welcoming you to the vibrant community that makes Bulgaria a top-tier destination for international experts.
How to Apply
If you are ready to take the next step in your career and join a world-class team as a German Speaking Partner Technical Solutions Consultant position in Bulgaria, we encourage you to click Apply Now1 . Join Mercier Consultancy Group and start your new chapter today.
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About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging elite talent with industry-leading organizations across Europe. As experts in the BPO and customer support services sector, we pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in global careers.
Job Overview
We are currently seeking a dynamic professional for the German Speaking Partner Technical Solutions Consultant position in Bulgaria. This role is a cornerstone of our customer support services department, focusing on providing high-level technical guidance and relationship management for our partners. This is one of the most exciting German-speaking jobs currently available for those looking to advance their technical career in a vibrant European hub.
Key Responsibilities
• Act as the primary point of contact for technical inquiries within the customer support services ecosystem.
• Provide expert-level troubleshooting and technical resolution to partner organizations.
• Maintain a high level of customer satisfaction by delivering professional support in German.
• Collaborate with cross-functional departments to refine technical processes and service delivery.
• Document all partner interactions accurately within the CRM to ensure a seamless support experience.
• Identify opportunities for technical improvement and advocate for partner needs.
• Manage escalated issues with precision to ensure timely resolution and partnership continuity.
Requirements
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in a technical support or customer support services role.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Availability for on-site work in Sofia, Bulgaria.
Benefits
What We Offer
• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...
Life in Bulgaria
Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern European convenience. Bulgaria provides a high quality of life with its stunning landscapes, ranging from the majestic Balkan mountains to the beautiful Black Sea coast. The climate in Bulgaria is mild and pleasant, making it an inviting destination for those seeking a balanced professional and personal life.
Relocating to Bulgaria is a seamless experience, especially with our support, allowing you to immerse yourself in the rich culture and exceptional local cuisine. The cost of living in Bulgaria remains highly attractive, enabling you to enjoy a premium lifestyle while building your professional footprint. We look forward to welcoming you to the vibrant community that makes Bulgaria a top-tier destination for international experts.
How to Apply
If you are ready to take the next step in your career and join a world-class team as a German Speaking Partner Technical Solutions Consultant position in Bulgaria, we encourage you to click Apply Now1 . Join Mercier Consultancy Group and start your new chapter today.
Find Jobs in Switzerland on Arbeitnow