Description review
VP, Client Service (Healthcare- Life Sciences + BioPharma)
Bounteous · Remote - Dallas, TX · back to the listing
HR standards
36/100
poor
Title ↔ description
77/100
solid
Reads as
Customer Success Manager
94% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
The listing, marked up
We are seeking a strategic executive Client Services Partner located in Texas to lead and grow a strategic enterprise healthcare and life sciences client relationship, driving engineering-led business transformation, business modernization, and AI-enabled innovation across complex global organizations. This VP-level role is accountable for end-to-end client success, strategic account growth, and operational excellence, partnering closely with C-suite clients and Bounteous leaders. This role will play a critical part in expanding Bounteous’ Life Sciences consulting capabilities, shaping industry strategy, and growing strategic client partnerships across the healthcare ecosystem.
***Location: Dallas, TX area preferred. Candidates elsewhere in Texas may be considered if they can meet client onsite requirements.
Role & Responsabilities
• Own and grow a significant strategic enterprise account, driving revenue expansion, executive relationships, delivery success, and client satisfaction.
• Partner closely with Business Development to drive account expansion and new opportunities by aligning client needs with Bounteous’ engineering, cloud, data, product engineering, and AI capabilities.
• Serve as a trusted advisor to Fortune 100 C-suite leaders, guiding enterprise transformation through healthcare expertise and AI-enabled solutions.
• Lead multi-year account strategies and executive business reviews to ensure alignment across client priorities, Bounteous business units, and delivery leadership.
• Oversee the commercial and operational performance of the portfolio, including pipeline management, forecasting, financial performance, margin protection, risk mitigation, and compliance.
• Lead cross-functional teams across consulting, engineering, delivery, and product leadership to execute complex enterprise transformation programs.
• Ensure delivery of scalable, client-centric digital transformation initiatives with accountability for solution estimates, SOW development, resource planning, and commercial governance.
• Build and mentor high-performing teams while serving as a visible ambassador for the Health business unit with clients, partners, and industry forums.
Preferred Qualifications
• 15+ years1 of consulting, client service, or account leadership experience within healthcare or life sciences organizations.
• 10+ years2 leading technology-enabled business transformation initiatives, including digital modernization and enterprise program delivery across pharmaceutical, biotech, payer, or healthcare enterprises.
• Deep expertise in life sciences commercialization processes, including pricing, rebates, contracting, and distribution models within pharmaceutical and biopharma organizations.
• Proven experience growing strategic enterprise accounts through engineering services, including cloud modernization, data platforms, product engineering, and AI-enabled business transformation.
• Familiarity with life sciences commercial platforms supporting rebate adjudication, pricing, contracting, or chargeback processes.
• Proven success managing large client portfolios and driving revenue growth within consulting, digital transformation, or professional services environments.
• Outstanding executive presence with the ability to influence C-suite stakeholders and lead strategic transformation discussions.
• Strong leadership experience guiding cross-functional consulting, engineering, and delivery teams in complex enterprise environments.
• Excellent communication, negotiation, and presentation skills.
• BA/BS degree or equivalent consulting experience
***Location: Dallas, TX area preferred. Candidates elsewhere in Texas may be considered if they can meet client onsite requirements.
Role & Responsabilities
• Own and grow a significant strategic enterprise account, driving revenue expansion, executive relationships, delivery success, and client satisfaction.
• Partner closely with Business Development to drive account expansion and new opportunities by aligning client needs with Bounteous’ engineering, cloud, data, product engineering, and AI capabilities.
• Serve as a trusted advisor to Fortune 100 C-suite leaders, guiding enterprise transformation through healthcare expertise and AI-enabled solutions.
• Lead multi-year account strategies and executive business reviews to ensure alignment across client priorities, Bounteous business units, and delivery leadership.
• Oversee the commercial and operational performance of the portfolio, including pipeline management, forecasting, financial performance, margin protection, risk mitigation, and compliance.
• Lead cross-functional teams across consulting, engineering, delivery, and product leadership to execute complex enterprise transformation programs.
• Ensure delivery of scalable, client-centric digital transformation initiatives with accountability for solution estimates, SOW development, resource planning, and commercial governance.
• Build and mentor high-performing teams while serving as a visible ambassador for the Health business unit with clients, partners, and industry forums.
Preferred Qualifications
• 15+ years1 of consulting, client service, or account leadership experience within healthcare or life sciences organizations.
• 10+ years2 leading technology-enabled business transformation initiatives, including digital modernization and enterprise program delivery across pharmaceutical, biotech, payer, or healthcare enterprises.
• Deep expertise in life sciences commercialization processes, including pricing, rebates, contracting, and distribution models within pharmaceutical and biopharma organizations.
• Proven experience growing strategic enterprise accounts through engineering services, including cloud modernization, data platforms, product engineering, and AI-enabled business transformation.
• Familiarity with life sciences commercial platforms supporting rebate adjudication, pricing, contracting, or chargeback processes.
• Proven success managing large client portfolios and driving revenue growth within consulting, digital transformation, or professional services environments.
• Outstanding executive presence with the ability to influence C-suite stakeholders and lead strategic transformation discussions.
• Strong leadership experience guiding cross-functional consulting, engineering, and delivery teams in complex enterprise environments.
• Excellent communication, negotiation, and presentation skills.
• BA/BS degree or equivalent consulting experience