Description review
Tutor Quality & Engagement Lead
Assist World · Philippines, South Africa · back to the listing
HR standards
74/100
solid
Title ↔ description
69/100
needs work
Reads as
Unclear
no confident match
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
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What the listing never says
- 36 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About the Role Tutor Jackets is seeking a Tutor Quality & Engagement Lead to oversee the experience, performance, and development of our tutor team. This role is responsible for ensuring that tutors:
• Deliver high-quality, consistent sessions
• Feel supported and engaged
• Have the tools and guidance needed to succeed long-term
You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows.
Key Responsibilities
Tutor Hiring & Onboarding
• Conduct initial tutor interviews (first round screening)
• Lead new tutor onboarding sessions (small groups of 2–3 tutors)
• Guide tutors through:
○ Systems (Teachworks, Lessonspace, Google Drive)
○ Session expectations and structure
• Facilitate practice onboarding / demo sessions to ensure readiness
• Conduct 1-month check-ins with new tutors and provide initial feedback
Tutor Quality Assurance (Core Focus)
• Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness
• Document audit notes and:
○ Send clear, actionable feedback to tutors
○ Identify trends or recurring issues
○ Escalate concerns when needed
• Lead occasional retraining sessions for tutors who need additional support
Tutor Support & Engagement
• Serve as the first point of contact for tutor questions (email / messaging)
• Ensure tutors:
○ Have access to the right resources
○ Feel confident in their sessions
○ Stay aligned with Tutor Jackets teaching & performance standards
• Facilitate and manage the Tutor Slack/Discord channel
○ Share announcements and updates
○ Answer questions
○ Encourage discussion and collaboration
• Host weekly or bi-weekly office hours for tutor support
Tutor Retention & Check-Ins
• Conduct periodic tutor check-ins (mid-semester, end/start of semester, or as needed)
• Gather feedback on tutor experience, student progress, operational improvements
• Help maintain a strong tutor experience with goals of High engagement & 1–3 year tutor retention
Resource & Training Support
• Maintain and improve tutor resources and training materials
• Share best practices and insights from session audits, tutor feedback, student outcomes
Tutor–Student Matching Support
• Assist Coordinator in matching tutors to students using founder’s consultation notes, schedules, student needs, and tutor strengths
• Support creation of SAT/ACT Prep Plans based on templates and Founder guidance
• Collaborate with Founder & Coordinator on final decisions
Tools You’ll Use
• Google Workspace (Drive, Docs, Sheets, Calendar)
• Teachworks / Lessonspace (session audits, reviewing schedules)
• Slack or Discord (tutor communication)
• Email & messaging tools (internal communication)
Time Commitment
• ~10 to 15 hours per week
• Primary availability: Tuesday – Thursday 5–8 PM EST (Some flexibility based on scheduling needs)
What We’re Looking For
• Strong communication and leadership skills
• Experience in tutoring, teaching, or mentoring
• Ability to give clear, constructive feedback
• Organized and detail-oriented
• Comfortable working in a startup-style, evolving environment
Role Scope & Collaboration
This role focuses on tutor quality and internal team support.
• The Founder will continue to lead family consultations and oversee strategy and growth.
• The Tutoring Operations Coordinator will manage scheduling, daily operations, and client communication, escalating to the Founder or this role as needed. The team will align through a weekly stand-up meeting to review priorities, address challenges, and plan ahead.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
Originally posted on Himalayas
• Deliver high-quality, consistent sessions
• Feel supported and engaged
• Have the tools and guidance needed to succeed long-term
You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows.
Key Responsibilities
Tutor Hiring & Onboarding
• Conduct initial tutor interviews (first round screening)
• Lead new tutor onboarding sessions (small groups of 2–3 tutors)
• Guide tutors through:
○ Systems (Teachworks, Lessonspace, Google Drive)
○ Session expectations and structure
• Facilitate practice onboarding / demo sessions to ensure readiness
• Conduct 1-month check-ins with new tutors and provide initial feedback
Tutor Quality Assurance (Core Focus)
• Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness
• Document audit notes and:
○ Send clear, actionable feedback to tutors
○ Identify trends or recurring issues
○ Escalate concerns when needed
• Lead occasional retraining sessions for tutors who need additional support
Tutor Support & Engagement
• Serve as the first point of contact for tutor questions (email / messaging)
• Ensure tutors:
○ Have access to the right resources
○ Feel confident in their sessions
○ Stay aligned with Tutor Jackets teaching & performance standards
• Facilitate and manage the Tutor Slack/Discord channel
○ Share announcements and updates
○ Answer questions
○ Encourage discussion and collaboration
• Host weekly or bi-weekly office hours for tutor support
Tutor Retention & Check-Ins
• Conduct periodic tutor check-ins (mid-semester, end/start of semester, or as needed)
• Gather feedback on tutor experience, student progress, operational improvements
• Help maintain a strong tutor experience with goals of High engagement & 1–3 year tutor retention
Resource & Training Support
• Maintain and improve tutor resources and training materials
• Share best practices and insights from session audits, tutor feedback, student outcomes
Tutor–Student Matching Support
• Assist Coordinator in matching tutors to students using founder’s consultation notes, schedules, student needs, and tutor strengths
• Support creation of SAT/ACT Prep Plans based on templates and Founder guidance
• Collaborate with Founder & Coordinator on final decisions
Tools You’ll Use
• Google Workspace (Drive, Docs, Sheets, Calendar)
• Teachworks / Lessonspace (session audits, reviewing schedules)
• Slack or Discord (tutor communication)
• Email & messaging tools (internal communication)
Time Commitment
• ~10 to 15 hours per week
• Primary availability: Tuesday – Thursday 5–8 PM EST (Some flexibility based on scheduling needs)
What We’re Looking For
• Strong communication and leadership skills
• Experience in tutoring, teaching, or mentoring
• Ability to give clear, constructive feedback
• Organized and detail-oriented
• Comfortable working in a startup-style, evolving environment
Role Scope & Collaboration
This role focuses on tutor quality and internal team support.
• The Founder will continue to lead family consultations and oversee strategy and growth.
• The Tutoring Operations Coordinator will manage scheduling, daily operations, and client communication, escalating to the Founder or this role as needed. The team will align through a weekly stand-up meeting to review priorities, address challenges, and plan ahead.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
Originally posted on Himalayas