Description review
Outreach Specialist
Thrive2Liv, Inc. · United States · back to the listing
HR standards
73/100
solid
Title ↔ description
63/100
needs work
Reads as
Customer Support
86% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Job Description:
The Telephonic Outreach Specialist is responsible for virtually connecting with members who are eligible for Thrive2Liv Powered by Philips services and engaging with them around their needs. This initial series of conversations with members begins the intake process, and the Outreach Specialist is the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship.
Until this connection is fully made, the Outreach Specialist is the members point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear. The Outreach Specialist works alongside, and is supported by, each members care team.
Responsibilities:
• Provides telephonic/virtual outreach and engagement services for each eligible member.
• Leverages available data from Commons to learn more about potential members and inform them about the outreach processes.
• Reviews pre-populated demographic information and documents accurate information and emergency contacts within Commons.
• Collects verbal and written consent for eligible members.
• Initiates the intake process and handoffs to the care team.
• Communicates urgent needs and other pertinent information to care teams.
• Works daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members.
• Provides feedback to the product development team, and, over time, becomes part of a super-user group to assist in onboarding and supporting others
Work Experience:
• 1 year in similar role
We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave.
The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidates' qualifications, years of experience, skillset, and geographic location.
The expected salary range for this position is:
$21.73 - $26.56 Hourly
Thrive2Liv Powered by Philips values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Originally posted on Himalayas
The Telephonic Outreach Specialist is responsible for virtually connecting with members who are eligible for Thrive2Liv Powered by Philips services and engaging with them around their needs. This initial series of conversations with members begins the intake process, and the Outreach Specialist is the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship.
Until this connection is fully made, the Outreach Specialist is the members point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear. The Outreach Specialist works alongside, and is supported by, each members care team.
Responsibilities:
• Provides telephonic/virtual outreach and engagement services for each eligible member.
• Leverages available data from Commons to learn more about potential members and inform them about the outreach processes.
• Reviews pre-populated demographic information and documents accurate information and emergency contacts within Commons.
• Collects verbal and written consent for eligible members.
• Initiates the intake process and handoffs to the care team.
• Communicates urgent needs and other pertinent information to care teams.
• Works daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members.
• Provides feedback to the product development team, and, over time, becomes part of a super-user group to assist in onboarding and supporting others
Work Experience:
• 1 year in similar role
We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave.
The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidates' qualifications, years of experience, skillset, and geographic location.
The expected salary range for this position is:
$21.73 - $26.56 Hourly
Thrive2Liv Powered by Philips values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Originally posted on Himalayas